{"id":749484,"url":"https://alion.io/job/byassociationonly-account-manager-retained-services","title":"Account Manager (Retained Services)","company":{"id":172040,"name":"By Association Only","domain":"byassociationonly.com","url":"https://alion.io/company/byassociationonly","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":104000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-05T02:54:57Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About By Association Only (BAO)\nBAO is a globally award-winning Shopify Plus eCommerce agency based in the UK. We’re a senior team of designers, developers and marketers that are committed to exceptional standards in eCommerce. We work explicitly with Shopify Plus merchants - generally in the fashion, cosmetics and luxury goods sectors for brands all over the world in competitive global markets.\nWe work in a studio where independence, autonomy and doing the right thing is at the centre of everything we do. As an agency we’re on a mission to work with the world's most ambitious eCommerce brands and we do this in an environment that is smart, open, fast-paced, fun and rewarding.\nAlthough we're headquartered in Cambridge, we are staffed by around 50% permanently remote employees that are located all over the UK. All of our team members are full time employees.\nJob Summary\nWe are looking for an experienced Account Manager to join our Retained Services team.\nAs a Account Manager for our highly valued Retained Services team, you will collaborate with our dedicated internal Retained production team and engage with a variety of exciting and high-profile merchants to deliver ongoing value through our Retained Services programme. This role is pivotal in maintaining and nurturing relationships with our high-profile clients, where you will oversee the execution of our Retained clients’ roadmap, ensuring timely delivery, clarity of communication and exceptional quality of service.\nWorking closely with our dedicated Retained production team and wider specialists across the agency, you will manage a portfolio of established Shopify and Shopify Plus merchants, building trusted relationships and helping them turn their priorities into clear, achievable plans. You will oversee the execution of each merchant’s ongoing roadmap, ensuring work is effectively prioritised, retained time is used effectively, and delivery remains timely and aligned with the agreed objectives.\nYou will be trusted to maintain a clear view of each merchant’s priorities, available retained time and upcoming work, making day-to-day decisions independently while escalating commercial, delivery or relationship risks when appropriate.\nThe role reports to BAO’s Operations Director and works closely with fellow Account Managers, developers and specialists from across the agency.\nSkills / Experience\nWe feel passionately that the role will excite the right individual due to the opportunity to work with some fantastic brands, from ambitious funded startups through to large enterprise merchants across a wide variety of market sectors.\nYour ability to manage multiple clients, devise agile plans and execute those plans from inception to completion are key.\nAbility to develop and maintain positive relationships with a wide range of internal and external stakeholders.\nExtensive experience in digital account management - bonus points for eCommerce experience.\nExceptional interpersonal skills who thrives in a fast paced and client-focused environment.\nFoster a collaborative and positive team environment, encouraging open communication and knowledge sharing.\nPassion for developing positive working relationships with external stakeholders becoming an extension of their own internal teams.\nExcellent attention to detail and organisation skills.\nSystematic, methodical and pragmatic approach to your own work and the Retained accounts you run.\nBe an effective team player working closely with fellow Account Managers to proactively identify and address any issues or challenges that may arise. \nExperience working with creative and development production teams.\nBonus Points for:\nWorking directly with the Shopify / Shopify Plus platform or partners within the ecosystem \nAbility to run reporting and analyse retainer performance over a period of time\nHaving commercial experience of running digital projects brand side\nBenefits\nHighly competitive salary DOE\n24 days of annual leave + 8 bank holidays\n+ 1 extra day per year served\nHigh-spec computer equipment issued from day 1\nThe opportunity to work with interesting, high-profile international brands.\nNo micro-management culture\nFlexible remote working or office based or a combination of the two - depending on your location and preference\nSocial events throughout the year\nClear career progression paths\n- - - - - -\nBecome part of our Carbon Positive workforce\nEvery one of our staff members are climate positive. BAO contributes a monthly payment per employee, planting trees around the world on behalf of its team. This means as an employee of BAO you’ll be offsetting your entire carbon footprint, including emissions from your home, personal travel, holidays, food, hobbies and more.\n\nNO AGENCIES PLEASE - SERIOUSLY!","description_format":"text","description_chars":4770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Marketing","Web Development Services"],"lifecycle":[{"event":"open","at":"2026-09-11T15:17:42Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.437,"p_room":0.45,"age_days":57,"expected_fill_days":30,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/byassociationonly-account-manager-retained-services","json_url":"https://alion.io/job/byassociationonly-account-manager-retained-services.json","meta":{"generated_at":"2026-11-05T07:17:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172040},"rest":"https://alion.io/mcp/rest/get_company?id=172040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbyassociationonly-account-manager-retained-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbyassociationonly-account-manager-retained-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbyassociationonly-account-manager-retained-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/byassociationonly-account-manager-retained-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbyassociationonly-account-manager-retained-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":749484}},{"tool":"search_jobs","arguments":{"company":"byassociationonly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":749484},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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