{"id":2325511,"url":"https://alion.io/job/byd-aftersales-operations-manager","title":"Aftersales Operations Manager","company":{"id":59000,"name":"BYD","domain":"byd.com","url":"https://alion.io/company/byd","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":92,"open_postings":297,"ghost_share":0.051,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":157,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Courbevoie, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":128},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Assembly","optional":false}],"status":"live","first_seen_at":"2025-11-19T16:49:19Z","employer_posted_date":"2025-11-19","last_verified_at":"2026-10-15T11:56:47Z","board_verified":true,"closed_at":null,"days_open":329,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":329},"description":"About BYD\nOur Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.\nBYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.\nBYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.\nAbout BYD France\nBYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.\nAbout the Department:\nThe After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including, but not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, development of the Spare Parts business and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.\n\nRole Purpose:\nEnsure the operational excellence, profitability, and performance of the national service network. Drive aftersales projects, support the Aftersales Manager, and oversee Area Service Managers to deliver high-quality customer experience and business results.\n Key Responsibilities:\n1. Service Network Performance & Profitability\nMonitor and optimize profitability of authorized service partners (labor rate, productivity, parts margin, workshop capacity).\nAnalyze dealer KPIs: NPS/CCR, TAT, warranty claim rate, service retention, PDI quality, stock accuracy, and operational compliance.\nDevelop and implement incentive programs to drive network performance and profitability.\nEnsure dealer adherence to BYD service standards, operating processes, and contractual requirements.\n2. Team Leadership & Area Service Manager Oversight\nLead, coach, and support Area Service Managers to ensure consistent execution of service policies and operational targets.\nTrack ASM performance, define objectives, and monitor action plans and follow-up.\nProvide guidance to ASMs on dealer support, issue resolution, and escalation management.\n3. Aftersales Operations & Process Management\nEnsure daily operations run effectively across technical support, warranty, parts ordering, customer handling, and service processes.\nIdentify gaps and drive continuous improvement of aftersales procedures, tools, and operational standards.\nCoordinate with BYD Europe and China to implement new policies and ensure alignment with local market requirements.\n4. Project Management & Strategic Initiatives\nLead national aftersales projects (network development, body & paint strategy, training rollout, CRM improvements, digitalization initiatives, etc.).\nPrepare project timelines, stakeholder alignment, performance tracking, and final implementation.\nSupport the Aftersales Manager in strategic planning and cross-functional projects.\n5. Dealer Support & Issue Resolution\nSupport dealers on operational topics: warranty, technical topics follow-up, customer cases, parts logistics, and system usage.\nAct as escalation point for complex cases and coordinate internal teams to ensure timely resolution.\nSkills, Qualifications, and Experience Required:\n5+ years experience in automotive aftersales operations or network management.\nStrong understanding of service profitability levers, workshop KPIs, and automotive processes.\nProven ability to manage teams (direct or indirect) and drive operational performance.\nProject management capability with structured execution and strong follow-up.\nExcellent communication, analytical skills, and stakeholder management.\nAbility to work in a fast-paced, dynamic environment and manage multiple priorities.\nFluent in French and English.\n\nLocation: Courbevoie / La Défense\nType of Employment: Full-time","description_format":"text","description_chars":4499,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"},{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Automotive Manufacturing","EV Charging"],"lifecycle":[{"event":"open","at":"2026-10-12T07:04:59Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.58,"p_room":0.28,"age_days":329,"expected_fill_days":157,"reasons":["conf:16","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/byd-aftersales-operations-manager","json_url":"https://alion.io/job/byd-aftersales-operations-manager.json","meta":{"generated_at":"2026-10-15T15:47:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24103,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59000},"rest":"https://alion.io/mcp/rest/get_company?id=59000"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbyd-aftersales-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbyd-aftersales-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbyd-aftersales-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/byd-aftersales-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbyd-aftersales-operations-manager"}]}