DENZA Mobile Service Engineer
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Feb 18, 2026. BYD scores A on the Alion truth index.
DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.
Key Responsibilities
On-site Technical Service: Deliver professional on-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues.
Remote Troubleshooting: Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently.
Issue Escalation & Coordination: Escalate complex technical matters to Quality, R&D and Technical teams; coordinate follow-up actions to secure robust solutions.
Advanced Diagnostics & Data Analysis: Use diagnostic systems and big-data platforms to analyse fault patterns, perform predictive diagnostics and monitor case progress in real time.
Quality Feedback & Continuous Improvement: Capture and report quality-related information from field interventions; drive corrective actions and verify effectiveness of market solutions.
Customer Experience: Represent DENZA on-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times.
Documentation & Reporting: Complete accurate service reports, log diagnostic data and update case management systems in a timely manner.
Professional Background:
3-5 years’ technical experience in automotive service, preferably with premium or electric vehicle brands (e.g. Mercedes-Benz, BMW, Audi, Tesla, Volvo).
Practical experience working on mechanical, electrical and high-voltage EV systems.
Previous roles as Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist are advantageous.
Technical Skills:
Strong diagnostic and troubleshooting capabilities across vehicle systems.
Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.
Knowledge of high-voltage safety procedures and EV architecture.
Ability to interpret technical data, failure patterns and quality reports.
Soft Skills & Behaviours:
Customer-focused with excellent communication skills consistent with premium service standards.
Ability to work independently in the field with discipline, reliability and a sense of ownership.
Structured problem solver who remains calm and confident when interacting with customers.
Team player who collaborates effectively with internal stakeholders to drive solutions.
Other Requirements:
Valid driving licence and willingness to travel within the region for on-site interventions.
Fluent in English and the local market language.
Commitment to comply with health and safety procedures, including high-voltage safety protocols.