{"id":3064555,"url":"https://alion.io/job/bynder-associate-customer-success-manager","title":"Associate Customer Success Manager","company":{"id":14125,"name":"Bynder","domain":"bynder.com","url":"https://alion.io/company/bynder","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":14,"ghost_share":0,"stale_share":0.214,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34000,"max":38000,"currency":"EUR","period":"year","gross":null,"usd_annual":42655},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Spotify","optional":false},{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-22T07:24:35Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T11:34:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.\nIn an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.\nWe are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.\nReady to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team.\nBynder is seeking a motivated and customer-focused Associate Customer Success Manager who is passionate about helping customers get the most value from their Bynder platform. As part of the Bynder Success Squad, you will support customers throughout their journey by driving product adoption, engagement, retention, and growth through digital initiatives, automation, and targeted customer interactions.\nYou will help customers understand and apply DAM best practices, discover relevant product features, and make effective use of the resources available to them. By leveraging digital tools, automated customer journeys, and proactive outreach, you will contribute to delivering a consistent and valuable customer experience at scale.\nWorking closely with colleagues across Customer Success, Strategic Account Management, Support, Product, and other cross-functional teams, you will help identify customer needs, address risks, support renewal readiness, and uncover opportunities to increase customer value. You will also contribute to improving our processes and digital engagement strategies to make Customer Success more efficient and impactful as our customer base grows.\nThe ideal candidate:\nIs self-motivated, and eager to learn in a fast-paced SaaS environment.\n\nHas excellent written and verbal communication skills and enjoys building customer relationships through digital channels and direct interactions.\n\nIs highly organized, with strong time-management skills and the ability to prioritize multiple customers, tasks, and initiatives effectively.\n\nIs comfortable working with technology, automation, and digital tools to engage customers efficiently and at scale.\n\nHas a customer-centric mindset and is motivated to improve product adoption, customer satisfaction, retention and Expansion.\n\nEnjoys collaborating across teams, sharing knowledge, and contributing to collective goals.\n\nTakes initiative, adapts quickly to changing priorities, and continuously looks for ways to improve customer engagement and internal processes.\n\nWhat you will do:\nDrive customer adoption and engagement: Proactively engage customers through digital outreach, targeted campaigns, and personalized interactions to help them realize value from Bynder.\n\nPromote DAM best practices: Educate customers on effective platform usage, relevant features, and available resources to optimize their experience and outcomes.\n\nExecute scaled customer engagement initiatives: Support automated customer journeys, other initiatives that drive adoption and engagement.\n\nSupport customer retention & lead renewal: Monitor customer health and engagement signals, identify potential risks, and coordinate appropriate follow-up actions with the relevant stakeholders.\n\nIdentify growth opportunities: Recognize opportunities for increased adoption, additional use cases, or expansion and collaborate with the relevant teams to progress them.\n\nEnable customer success through digital tools: Leverage automation, AI, and Customer Success tools to deliver timely, relevant, and efficient customer interactions.\n\nSupport customer feedback and advocacy: Gather customer insights, identify recurring challenges, and share feedback internally to improve the product and overall customer experience.\n\nCollaborate cross-functionally: Work with Customer Success, Strategic Account Management, Support, Customer Onboarding, Finance, Legal, Product, and other teams to address customer needs and deliver a consistent customer experience.\n\nMaintain accurate customer information: Keep customer data, engagement activities, and relevant follow-up actions up to date in our systems.\n\nContinuously improve how we work: Identify opportunities to optimize workflows, enhance digital engagement, and improve the effectiveness and scalability of our Customer Success programs.\n\nWhat you bring:\nFluent in English; French, German, or Dutch is a plus but not required.\n\n1-3 years of experience in a customer-facing role, ideally in Customer Support, Customer Success, Business Development, Sales, or Account Management.\n\nStrong written and verbal English communication skills, with the ability to engage customers effectively across different channels.\n\nA customer-centric mindset, with a focus on driving customer satisfaction, product adoption, retention, and advocacy.\n\nA commercial mindset, with the ability to recognize customer needs, identify expansion opportunities, and contribute to revenue growth.\n\nAn affinity for technology and the ability to learn new products, tools, and systems quickly.\n\nStrong organizational, prioritization, and time-management skills, with the ability to manage multiple tasks and initiatives in a fast-paced environment.\n\nThe ability to follow structured processes, maintain accurate customer data, and ensure consistent follow-up.\n\nA proactive approach to identifying opportunities to improve processes, workflows, and customer engagement.\n\nA collaborative mindset and the ability to work effectively across teams in a dynamic, rapidly growing environment.\n\nProficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat or Hiver is a plus.\n\nExperience using AI tools to improve productivity, streamline workflows, and enhance customer engagement.\n\nNice to have\nExperience with Digital Asset Management (DAM) platforms or other marketing technology (MarTech) software.\n\nExperience supporting SMB customers or working with scaled, digital-first Customer Success programs.\n\nWhy you'll love Bynder!\nAt Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in \"be nice, work hard, have fun\", you'll have an office full of friends.\nWhat we have\nChallenging and inspiring work environment\n\nLearning and Development budget\n\nCommuting budget\n\nMental Health and Well-being Support\n\nBynder Love \"stipend”\n\nUnlimited vacation policy\n\nVolunteer Time Off\n\nTeam and Company activities\n\nComplimentary Lunches and Snacks\n\nOffices in Amsterdam or Rotterdam\n\nOur Commitment:\nBynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.\nJust as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.\n#LI-Hybrid #LI-LM1","description_format":"text","description_chars":8119,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CMS & Digital Experience Platforms"],"lifecycle":[{"event":"open","at":"2026-10-22T07:32:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":101,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":42655,"is_top_pay":false},"html_url":"https://alion.io/job/bynder-associate-customer-success-manager","json_url":"https://alion.io/job/bynder-associate-customer-success-manager.json","meta":{"generated_at":"2026-10-29T15:27:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14125},"rest":"https://alion.io/mcp/rest/get_company?id=14125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbynder-associate-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbynder-associate-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbynder-associate-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bynder-associate-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbynder-associate-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3064555}},{"tool":"search_jobs","arguments":{"company":"bynder.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3064555},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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