{"id":3064554,"url":"https://alion.io/job/bynder-customer-success-manager","title":"Customer Success Manager","company":{"id":14125,"name":"Bynder","domain":"bynder.com","url":"https://alion.io/company/bynder","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":14,"ghost_share":0,"stale_share":0.214,"repost_share":0,"time_to_fill_p50_days":101,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":37600,"max":47000,"currency":"EUR","period":"year","gross":null,"usd_annual":52758},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Spotify","optional":false},{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-22T07:25:30Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T06:53:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.\nIn an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.\nWe are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.\nReady to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team.\nBynder is seeking a motivated, commercially minded Customer Success Manager who is passionate about helping our Mid-Market customers get the most value from their Bynder platform. As their dedicated partner, you will own the relationship and drive product adoption, retention, expansion, and advocacy across your portfolio.\nYou will develop a deep understanding of your customers’ business objectives and challenges, and turn those insights into success plans that demonstrate value and support long-term growth. Through regular meetings, proactive engagement, and data-driven insights, you will spot risks and opportunities early and challenge assumptions to keep customers moving toward their goals.\nWorking closely with colleagues across Sales, Strategic Account Management, Support, Onboarding, Solutions, Product, and the wider Customer Success team, you will turn customer needs into outcomes and help shape how we scale Customer Success as our customer base grows.\nThe ideal candidate:\nIs intellectually curious, with a challenger mindset, and spots growth opportunities independently and proactively.\n\nCombines strong relationship management and strategic thinking with a commercial edge.\n\nIs confident engaging both day-to-day contacts and senior decision-makers.\n\nTakes ownership of customer outcomes and drives issues through to resolution.\n\nIs highly organized, with strong time-management skills and the ability to prioritize across a dedicated portfolio.\n\nIs comfortable with technology, data, and AI tools, and uses them to work efficiently and engage customers.\n\nEnjoys collaborating across teams, sharing knowledge, and contributing to collective goals.\n\nIs self-motivated and eager to learn in a fast-paced SaaS environment.\n\nWhat you will do:\nOwn customer relationships and success: Manage a dedicated portfolio of Mid-Market customers, building trusted relationships with key stakeholders and understanding their objectives, challenges, and priorities.\n\nDrive adoption and customer value: Develop and execute success plans that deliver measurable outcomes and feature adoption, supported by tailored training, webinars, and masterclasses.\n\nDrive retention and renewals: Monitor account health, identify risks, build mitigation plans, and lead renewals with internal stakeholders.\n\nDrive expansion and revenue growth: Identify and manage upsell and cross-sell opportunities by uncovering new use cases and aligning Bynder solutions with customer goals.\n\nLead strategic customer conversations: Run business reviews and value discussions that demonstrate ROI, challenge assumptions, and align on future priorities.\n\nBe the voice of the customer: Share customer feedback and requirements with Product and internal teams to improve the product and customer experience.\n\nCollaborate cross-functionally: Work with Sales, Strategic Account Management, Support, Onboarding, Solutions, Finance, Legal, and Product to resolve challenges, manage escalations, and deliver a consistent customer experience.\n\nUse data to improve continuously: Analyze health, adoption, engagement, and commercial signals to prioritize your work and guide account strategy. Use AI and Customer Success tools to work efficiently, keep customer data and follow-ups up to date, and improve team processes.\n\nWhat you bring:\nFluent in French and English (mandatory)\n\n3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within B2B SaaS\n\nA proven track record of building strong customer relationships and driving adoption, retention, and advocacy across a Mid-Market portfolio\n\nStrong business acumen and commercial mindset: you run effective discovery, quantify value, handle objections, and develop expansion opportunities with Account Managers\n\nIntellectual curiosity and a challenger mindset: you question assumptions and turn customer objectives into success plans with measurable outcomes\n\nStrong stakeholder management and storytelling skills, with the confidence to challenge and influence senior decision-makers (Director and VP level)\n\nExcellent communication and presentation skills, with experience leading business reviews and managing renewals\n\nStrong analytical and problem-solving skills, using customer data to identify risks and opportunities and drive issues to resolution\n\nStrong organization and prioritization skills to manage a dedicated portfolio in a fast-paced environment\n\nAn affinity for technology and the ability to quickly learn new products and translate their value to customers\n\nA collaborative mindset and the ability to work effectively across teams\n\nExperience using AI tools to boost productivity and customer engagement\n\nNice to have:\nProficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat\n\nExperience with Digital Asset Management (DAM) or MarTech platforms and their integration points (CMS, PIM, eCommerce, creative tools)\n\nExperience working with system integrators and technology partners to extend value for customers\n\nWhy you'll love Bynder!\nAt Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in \"be nice, work hard, have fun\", you'll have an office full of friends.\nWhat we have\nChallenging and inspiring work environment\n\nLearning and Development budget\n\nCommuting budget\n\nMental Health and Well-being Support\n\nBynder Love \"stipend”\n\nUnlimited vacation policy\n\nVolunteer Time Off\n\nTeam and Company activities\n\nComplimentary Lunches and Snacks\n\nOffices in Amsterdam or Rotterdam\n\nOur Commitment:\nBynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.\nJust as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.\n#LI-Hybrid #LI-LM1","description_format":"text","description_chars":7650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CMS & Digital Experience Platforms"],"lifecycle":[{"event":"open","at":"2026-10-22T07:32:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":101,"reasons":["conf:2","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":52758,"is_top_pay":false},"html_url":"https://alion.io/job/bynder-customer-success-manager","json_url":"https://alion.io/job/bynder-customer-success-manager.json","meta":{"generated_at":"2026-10-26T09:20:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14125},"rest":"https://alion.io/mcp/rest/get_company?id=14125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbynder-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbynder-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbynder-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bynder-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbynder-customer-success-manager"}]}