{"id":1536302,"url":"https://alion.io/job/byrider-it-helpdesk","title":"IT Helpdesk","company":{"id":668998,"name":"Byrider","domain":"byrider.com","url":"https://alion.io/company/byrider","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":124000,"period":"year","method":"role_country_seniority_unknown","sample_n":1041},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:53:44Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T05:59:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Role\nWe are seeking a customer-focused and motivated IT Helpdesk associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical support requests, assisting end users with troubleshooting, issue resolution, and technology support across the organization.\nThe ideal candidate is a strong communicator who enjoys problem-solving, works well in a fast-paced environment, and is passionate about delivering excellent customer service. This position offers the opportunity to learn a variety of business technologies while working closely with an experienced IT team.\nSchedule\nThis position follows a rotating Monday through Friday schedule, including:\n8:00 a.m. - 5:00 p.m.\n9:00 a.m. - 6:00 p.m.\nParticipation in an on-call rotation is required and includes evenings/nights and Saturdays.\nResponsibilities\nProvide first-level technical support for phone, email, and ticketing requests\nTroubleshoot hardware, software, browser, and basic network issues\nEscalate complex technical issues to appropriate IT team members\nMaintain accurate ticket documentation and resolution notes\nCreate and update technical and end-user documentation\nCommunicate professionally with employees and leadership across the organization\nSupport users in both remote and in-office environments\nLearn and support various internal business systems and technologies\nMeet service level agreement (SLA) expectations for response and resolution times\nCollaborate with team members to continuously improve support processes and\ndocumentation\nQualifications\nPreferred Technical Experience\nActive Directory user management\nGoogle Workspace administration\nBasic network troubleshooting\nBasic hardware and software troubleshooting\nExperience with Jira Service Management or similar ticketing systems\nBrowser troubleshooting experience (Microsoft Edge and Google Chrome)\nPreferred Education & Certifications\nAssociate degree in Computer Science, Information Technology, or related field preferred\nEquivalent work experience considered\nCompTIA A+ certification preferred\nWhat We’re Looking For\nStrong verbal and written communication skills\nExcellent customer service and interpersonal skills\nAbility to work independently and collaboratively within a team\nAdaptability and willingness to learn new technologies\nStrong attention to detail and organizational skills\nDependable work ethic with a proactive mindset\nAbility to remain calm and professional while solving technical issues\nWhy Join Us?\nCollaborative and supportive IT team environment\nOpportunity to grow technical skills and business knowledge\nExposure to a variety of technologies and systems\nHybrid work environment\nStable full-time opportunity with career growth potential","description_format":"text","description_chars":2764,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T18:53:44Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["conf:10","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/byrider-it-helpdesk","json_url":"https://alion.io/job/byrider-it-helpdesk.json","meta":{"generated_at":"2026-10-01T12:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4360,"day_limit":5000,"remaining_today":640,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}