{"id":404189,"url":"https://alion.io/job/bystadium-integration-specialist","title":"Technical Customer Success Specialist (Integrations & Solutions)","company":{"id":17224,"name":"Bystadium","domain":"bystadium.com","url":"https://alion.io/company/bystadium","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"MuleSoft","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"Apex","optional":true},{"name":"Intercom","optional":true},{"name":"Jira","optional":true},{"name":"Linear","optional":true},{"name":"SQL","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-11-06T08:10:24Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":74},"description":"Stadium helps companies celebrate their people through group gifting, rewards, and recognition. Teams around the world use Stadium to send gifts, run recognition programs, and make their people feel valued, and they rely on it working smoothly with the tools they already use.\nThe role\nYou’re the person our customers talk to when they’re setting up Stadium, connecting it to their systems, or figuring out how to make something work.\nYou’ll jump on calls, understand what the customer is trying to achieve, and show them how to get there in Stadium. When something breaks, you’ll dig in, find out why, and either fix it yourself or work with our Engineering team until it’s resolved. Then you’ll explain it to the customer clearly and confidently.\nThis is a customer-facing role first. Your technical skills are how you solve problems, and your communication skills are how customers experience you.\nWhat this role is, and what it isn’t\nIt is: customer calls, solution design within our product, configuring accounts and integrations, troubleshooting API and webhook issues, and owning problems through to resolution.\nIt isn’t: ERP implementation, middleware development (SAP PI/PO, CPI, MuleSoft, Boomi, etc.), or a backend engineering role. If you’re looking to go deeper into those platforms, this isn’t the right fit, and we’d rather tell you upfront.\nRequirements\nWhat you’ll do\nTalk to customers\nLead calls with customers to understand their goals, answer technical and product questions, and recommend the best way to achieve what they need in Stadium.\nExplain solutions, workarounds, limitations, and timelines in clear, simple language, whether you’re speaking with an HR manager or an IT admin.\nSet things up\nConfigure customer accounts, workflows, and integrations in the Stadium platform.\nHelp customers connect Stadium with the tools they use, such as [HRIS platforms, SSO providers, Slack / Microsoft Teams, and our REST APIs and webhooks].\nSolve problems\nInvestigate integration and product issues using API docs, request/response payloads, and logs to find the root cause.\nFix what you can directly. When you need Engineering, bring them a clear, well-investigated ticket instead of just passing it along.\nTest and validate fixes before confirming resolution with the customer.\nOwn it end-to-end\nTake customer issues from first reply to final resolution, following up across Engineering, Product, QA, and Customer Experience.\nSpot requests our product can’t handle yet, and work with Product to decide what happens next.\nDocument solutions, common setups, and recurring requests so the whole team gets smarter.\nWhat we’re looking for\n2-4 years in a customer-facing technical role at a SaaS company, such as technical support, implementation, solutions, or technical customer success. Most of your experience should involve speaking directly with customers.\nExcellent spoken and written English. You can run a call confidently, handle a frustrated customer calmly, and write an email that needs no follow-up questions.\n Solid working knowledge of APIs: REST, JSON, webhooks, authentication (API keys, OAuth, SSO), and reading logs. You’re comfortable testing an API call in Postman, but you don’t need to be a developer.\nA natural troubleshooter. You enjoy figuring out why something isn’t working.\nOwnership. You don’t let issues sit in someone else’s queue. You chase them to closure.\nA B.Tech/B.E. or equivalent hands-on technical experience.\nFlexibility to occasionally join customer calls across time zones.\nNice to have\nSome scripting or SQL experience\nExperience with HR tech, employee engagement, or rewards/recognition platforms\nExperience with tools like [Zendesk / Intercom / Jira / Linear]\nYou’ll love this role if\nYou have a technical background but enjoy working with people more than writing code all day.\nYou like being the person who makes things make sense for others.\nYou get satisfaction from closing the loop: customer happy, issue solved, docs updated.\nBenefits\nAt Stadium, your input matters, and we believe in creating a culture where innovation is encouraged. Join us in crafting the future of group gifting and recognition. Your adventure starts here!\nCompetitive salary based on skill set.\nFully remote role - work with talented teammates across the globe.\nFlexible working hours and autonomy over your schedule.\n5-day work week for better work-life balance.\nTeam retreats and offsites to connect and recharge.\nMeal vouchers and employee benefits (health insurance) support.\nInternal learning tracks to grow into other areas of development.\nPlenty of company swag and additional perks.","description_format":"text","description_chars":4628,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Gifts, Party Supplies & Souvenirs"],"lifecycle":[{"event":"open","at":"2026-09-06T01:06:04Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.432,"p_room":0.28,"age_days":74,"expected_fill_days":27,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/bystadium-integration-specialist","json_url":"https://alion.io/job/bystadium-integration-specialist.json","meta":{"generated_at":"2026-11-06T11:54:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17224},"rest":"https://alion.io/mcp/rest/get_company?id=17224"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbystadium-integration-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbystadium-integration-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbystadium-integration-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bystadium-integration-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbystadium-integration-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":404189}},{"tool":"search_jobs","arguments":{"company":"bystadium.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":404189},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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