{"id":1961713,"url":"https://alion.io/job/byte-l2-noc-engineer-msp","title":"L2 NOC Engineer - MSP","company":{"id":2665666,"name":"Byte","domain":"byte.com.au","url":"https://alion.io/company/byte-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"CIS Benchmarks","optional":true},{"name":"PowerShell","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-10-06T15:46:34Z","employer_posted_date":null,"last_verified_at":"2026-10-06T15:46:34Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"We're looking for an L2 NOC Engineer. You'll monitor, maintain, and support customer infrastructure and cloud environments across multiple accounts. You will triage alerts, resolve incidents, run patching and backups, and implement approved changes. This is a hands-on technical role for someone who wants to get to the root cause of a problem, not just close the ticket.\nResponsibilities:\nMonitoring and Event Management: Monitor customer environments through RMM tools (e. g., N-central), assess alerts by business impact, and raise incidents when they are needed.\nIncident Resolution: Investigate and fix incidents using logs, monitoring data, and performance metrics. Escalate to senior or specialist engineers on time when service restoration is at risk.\nProblem Analysis: Spot recurring alerts and failures, gather the evidence, and support root cause analysis.\nPatch Management: Deploy and validate patches across client environments, and fix failures and exceptions.\nBackup and Recovery: Make sure backups complete and data is recoverable. Investigate and resolve failed jobs.\nChange and Configuration: Implement approved changes under ITIL change control, and keep configuration records (CIs) accurate.\nAlert Tuning: Help tune monitoring thresholds and automated remediation to reduce alert noise.\nDocumentation: Keep clear records of investigations, actions taken, and knowledge articles.\nRequirements:\n3 to 6 years of hands-on experience in IT infrastructure operations, NOC, or managed services. Pure L1 service-desk backgrounds will not be a fit.\nStrong Windows Server administration: Active Directory, DNS, DHCP, Group Policy, and file services.\nExperience supporting Microsoft Azure: virtual machines, networking, storage, backup, and hybrid identity.\nExperience administering Microsoft 365: Exchange Online, SharePoint Online, Teams, and Entra ID.\nHands-on experience with backup tools such as Veeam or Azure Backup, including fixing failed jobs.\nExperience with RMM or monitoring platforms such as N-central, NinjaOne, ConnectWise, Datto, or similar.\nWorking knowledge of ITIL processes: incident, problem, change, and configuration management.\nWillingness to work rotational 24x7 shifts, including night shifts.\nClear written and spoken English for customer updates and ticket notes.\nGood to Have:\nPrior experience at an MSP supporting multiple customers under SLA.\nMicrosoft Intune, Defender for Endpoint or Defender XDR, and Azure Virtual Desktop.\nPowerShell scripting and task automation.\nAwareness of security frameworks such as Essential 8 or CIS benchmarks.\nCertifications: AZ-104, AZ-900, MS-900, CompTIA Server+/Network+/Security+, or ITIL v4 Foundation.","description_format":"text","description_chars":2680,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-06T15:46:34Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["seen:5","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/byte-l2-noc-engineer-msp","json_url":"https://alion.io/job/byte-l2-noc-engineer-msp.json","meta":{"generated_at":"2026-10-12T11:41:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2665666},"rest":"https://alion.io/mcp/rest/get_company?id=2665666"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbyte-l2-noc-engineer-msp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbyte-l2-noc-engineer-msp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbyte-l2-noc-engineer-msp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/byte-l2-noc-engineer-msp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbyte-l2-noc-engineer-msp"}]}