{"id":1135876,"url":"https://alion.io/job/byte-operations-manager-noc-infrastructure","title":"Operations Manager (NOC Infrastructure)","company":{"id":2665666,"name":"Byte","domain":"byte.com.au","url":"https://alion.io/company/byte-5","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T07:59:55Z","employer_posted_date":null,"last_verified_at":"2026-09-23T07:59:55Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We're looking for an Operations Manager to lead our client's India-based managed services team, a group of engineers responsible for the proactive, day-to-day health of customer environments. This is a hands-on operations role: monitoring, patching, backup validation, change testing, and security event triage across multiple customer accounts at once. You won't be doing the technical work yourself day-to-day, but you need enough range across networking, infrastructure, security, and Microsoft 365 to guide the team, make the call when something's ambiguous, and reduce unnecessary escalation.\nResponsibilities:\nProactive Monitoring and Event Management: Oversee real-time monitoring across customer environments (network, endpoint, cloud, security), ensuring events are triaged by business impact and escalated appropriately.\nPatch and Change Governance: Own patch management cycles across client environments: scheduling, validation, exception handling, and remediation of failures, with proper change control before anything hits production.\nBackup and Recovery Assurance: Ensure backups are completing successfully and are actually recoverable, not just runningcoordinate remediation when they're not.\nIncident and Major Incident Management: Drive timely escalation, RCA, and corrective action for major incidents and recurring problems, and act as the point of technical judgment when a decision needs to be linked back to customer impact.\nReducing Unnecessary Escalation: Build the team's capability and clarity so that issues are resolved at the right level, rather than routinely escalating to specialist/Level 4 engineers.\nTeam Leadership: Lead, coach, and hold a team of engineers accountable; set clear expectations, and address underperformance directly rather than working around it.\nCustomer Communication: Provide clear, timely updates during outages and maintenance activities, and represent our client's operational standard to the customer.\nRequirements:\nMandatory Requirement: This role is strictly for candidates with prior, hands-on experience inside a Managed Services Provider (MSP) supporting multiple external customer environments concurrently under SLA. Candidates from single-customer internal IT teams, or from pure service-desk/ticket-triage backgrounds, will not be considered.\n6+ years in IT Operations, NOC, or Managed Services, with genuine hands-on ownership of monitoring, patching, backups, and change/incident management, not primarily service-desk ticket coordination.\nMandatory: experience working inside a Managed Services Provider (MSP), supporting multiple external customer environments concurrently.\nWorking understanding across networking, infrastructure, and security.\nFamiliarity with Microsoft technologies: Azure, Intune, Azure Virtual Desktop, and M365\nExposure to Cisco, Meraki, or enterprise networking and security tooling.\nPeople management experience.\nStrong decision-making under ambiguity, comfortable making a call with incomplete information when a customer issue is live.\nITIL v4 knowledge is a plus; certification is not required.","description_format":"text","description_chars":3096,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T07:59:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["seen:0","win:early"],"computed_at":"2026-09-23T15:20:32Z"},"pay":null,"html_url":"https://alion.io/job/byte-operations-manager-noc-infrastructure","json_url":"https://alion.io/job/byte-operations-manager-noc-infrastructure.json","meta":{"generated_at":"2026-09-23T15:20:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}