{"id":1535361,"url":"https://alion.io/job/bytebridge-aidc-onsite-operation-maintenance-engineer-outsource","title":"AIDC Onsite Operation & Maintenance Engineer (Outsource)","company":{"id":2012567,"name":"ByteBridge","domain":"bytebt.com","url":"https://alion.io/company/bytebt","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Deel","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8389},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-09-09T01:57:28Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-13T07:34:30Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"AIDC Onsite Operation & Maintenance Engineer (Outsource)\nEmployment Type: Onsite\nWork Location: AIDC Project Site\nWork Schedule: 7×24 Shift Rotation (including night shifts, weekends, and statutory holidays)\nSpecialization: Onsite O&M for Servers, Networks, and HVAC/Electrical Infrastructure\nResponsibilities\n1. IT Equipment O&M and Incident Management\nPerform daily inspections, status monitoring, and basic configuration changes for x86 servers, GPU servers, switches, routers, and storage devices.\n\nIndependently conduct fault diagnosis, replacement of components (HDDs, PSUs, RAM, NICs, etc.), OS reinstallation/debugging, and storage volume configurations.\n\nExecute 7×24 On-call alarm response via DCIM and related monitoring tools:\nAcknowledge alerts within 15 minutes.\n\nInitiate response for P1/P2 incidents within 30 minutes.\n\nResolve incidents, implement temporary workarounds, or escalate within 2 hours in principle.\n\nCoordinate with project managers, vendors, and technical teams according to escalation protocols to prevent issue proliferation.\n\nAssist with server performance checks, hardware health analyses, and basic GPU status troubleshooting.\n\n2. Data Center Infrastructure Collaboration\nCollaborate with electrical, HVAC, and facility teams to handle cross-system faults (e.g., server overheating caused by AC failure, power anomalies in rack PDUs).\n\nMonitor rack-level temperature, humidity, power loads, and environmental conditions to identify local hotspots, overloads, and power risks promptly.\n\nAssist in liquid-cooling system inspections and troubleshooting; report and execute emergency measures upon detecting leaks, abnormal temperatures, flow rates, or pressure.\n\nAssist in equipment rack mounting/unmounting, cabling, labeling checks, cable management, and rack adjustments.\n\n3. ITIL Processes & Ticket Management\nHandle Incident, Service Request, Problem, and Change tickets using ITSM tools like ServiceNow or Jira.\n\nStrictly follow SLAs for ticket receipt, diagnosis, resolution, escalation, feedback, and closure to ensure end-to-end traceability.\n\nParticipate in Change Management; conduct risk assessments and operational pre-checks before hardware expansions, replacements, upgrades, or configuration changes.\n\nProvide comprehensive event timelines, activity logs, and preliminary Root Cause Analysis (RCA) materials for major incidents.\n\n4. RMA & Spare Parts Management\nOversee faulty device diagnosis, RMA applications, spare part requests, vendor coordination, onsite replacement, and repair tracking.\n\nControl the average hardware MTTR (Mean Time to Repair) within 4 hours when spare parts and onsite conditions permit.\n\nMaintain the onsite spare parts inventory and accurately track check-ins, check-outs, returns, replacements, and write-offs.\n\nPeriodically audit safety stock and part validity to maximize spare part availability and turnover efficiency.\n\n5. Documentation & Reporting\nAuthor and maintain equipment SOPs, inspection checklists, troubleshooting guidebooks, and emergency response procedures.\n\nBuild a typical incident knowledge base detailing symptoms, diagnostic steps, solutions, and preventive measures.\n\nSubmit daily/weekly reports, shift handovers, incident reports, and hardware health metrics as required.\n\nEnsure all operations, changes, failures, and asset movements are fully logged.\n\n6. Security, Compliance & Collaboration\nStrictly abide by data center security, information security, ESD protection, access control, and work authorization policies.\n\nRefrain from device operations, configuration changes, photography, data copying, or external disclosures without prior approval.\n\nAssist project teams with asset inventories, equipment verifications, client inspections, and audits.\n\nExecute seamless shift handovers, accurately passing along pending tasks, risks, alerts, and hardware anomalies.\n\nMaintain effective cross-functional communication with server, network, storage, facility, procurement, asset management, and vendor teams.\n\nQualifications\n1. Work Experience\n2+ years of experience in Data Center IT equipment or AIDC onsite O&M.\n\nAbility to independently diagnose server hardware faults and replace components, backed by solid onsite troubleshooting experience.\n\nExperience with GPU clusters, supercomputing centers, or Tier III+ data center projects is preferred.\n\nHands-on experience in large-scale server cluster deployment, acceptance testing, racking, or O&M is preferred.\n\n2. Technical Skills\nFamiliarity with x86 servers, GPU servers, blade servers, and standard hardware architectures.\n\nBasic knowledge of networking (TCP/IP, VLANs) and storage configurations (RAID, storage volumes).\n\nProficient in using BMC, IPMI, and common server hardware diagnostic utilities.\n\nWorking knowledge of Linux commands for log queries, status checks, and basic fault localization.\n\nFamiliarity with monitoring platforms such as Zabbix, Prometheus, or equivalent tools.\n\nMastery of ITIL Incident, Problem, and Change Management workflows, as well as vendor RMA procedures.\n\nBasic scripting skills in Shell or Python are preferred.\n\nUnderstanding the operational characteristics of GPUs, liquid-cooling systems, and high-density racks is preferred.\n\n3. Soft Skills & Attributes\nFlexibility to work 7×24 shifts, night shifts, weekends, and statutory holidays.\n\nStrong security mindset, high sense of responsibility, strong execution, and ability to work under pressure.\n\nMeticulous and rigorous approach; strict adherence to tickets, SOPs, and authorized scopes.\n\nClear incident reporting and cross-team communication skills, with the ability to leverage frameworks like 5W2H to gather and convey key information efficiently.","description_format":"text","description_chars":5704,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-09-30T18:26:00Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.482,"p_room":0.35,"age_days":34,"expected_fill_days":16,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bytebridge-aidc-onsite-operation-maintenance-engineer-outsource","json_url":"https://alion.io/job/bytebridge-aidc-onsite-operation-maintenance-engineer-outsource.json","meta":{"generated_at":"2026-10-13T08:39:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12903,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2012567},"rest":"https://alion.io/mcp/rest/get_company?id=2012567"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbytebridge-aidc-onsite-operation-maintenance-engineer-outsource"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbytebridge-aidc-onsite-operation-maintenance-engineer-outsource"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbytebridge-aidc-onsite-operation-maintenance-engineer-outsource"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bytebridge-aidc-onsite-operation-maintenance-engineer-outsource\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbytebridge-aidc-onsite-operation-maintenance-engineer-outsource"}]}