{"id":2073433,"url":"https://alion.io/job/bytedance-partner-operations-manager-global-e-commerce","title":"Partner Operations Manager, Global E-Commerce","company":{"id":13,"name":"ByteDance","domain":"bytedance.com","url":"https://alion.io/company/bytedance","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Feishu","truth_index":{"grade":"A","score":90,"open_postings":2835,"ghost_share":0.084,"stale_share":0,"repost_share":0.002,"time_to_fill_p50_days":420,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2127},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T03:57:28Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T18:49:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"岗位职责 / Responsibilities\nGlobal E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. We are looking for a Partner Operations Manager to manage the BPO vendors and daily operational performance.\n- Identify areas of opportunity to improve performance, and work with the Partner Operations Leader to develop a comprehensive improvement plan.\n- Monitor the execution of improvement plans to ensure the BPO is meeting all performance-related metrics (e.g., customer satisfaction, service level, handling time).\n- Ensure SOP documentation, training materials, and all relevant frameworks are in place.\n- Share performance reports and raw data with the BPO on a weekly basis for performance management.\n- Take note of action items and feedback in every meeting, assign an owner to each action item, and follow through on the status of completion.\n- Optimize working processes based on any improvement opportunities identified by internal colleagues or external customers.\n- Review all escalations from the in-house team and provide comprehensive feedback to the BPO team.\n- Go-to-market readiness: work with our Regional Solutions team to ensure the global SOP is aligned with country/regional regulations, and that our BPO operations have a workable solution that resolves issues for Buyers, Sellers, or Creators on the first attempt.\n- Communicate promptly and facilitate Train-the-Trainer sessions on all SOP and product feature updates.\n- Support the Partner Operations Manager on all bug issues reported by the BPO team, raise on-calls, and coordinate the information needed for troubleshooting.\n任职要求 / Requirements\nMinimum Qualification(s)\n- BA/BS degree or equivalent practical experience.\n- A minimum of 3 years' experience in a customer service environment.\n- Demonstrated effective, clear, and professional written and oral communication skills.\n- Experience building, managing, and influencing relationships with internal stakeholders.\n- Proven ability to use data to generate insights and solve complex problems.\nPreferred Qualification(s)\n- Eager to learn, with strong initiative and problem-solving abilities.\n- Strong problem-solving and prioritization skills.\n- Thrives in fast-paced and dynamic environments.\n- Customer-service- and results-oriented mindset.\n- Excellent skills in communicating and building relationships with both team members and customers.","description_format":"text","description_chars":2497,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Advertising","Recommendation Systems","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-08T07:52:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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