{"id":1357828,"url":"https://alion.io/job/c-h-robinson-customs-specialist","title":"Customs Specialist","company":{"id":1781525,"name":"C.H. Robinson","domain":"chrobinson.com","url":"https://alion.io/company/chrobinson-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":19,"ghost_share":0,"stale_share":0.421,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Long Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1988},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-11T08:13:08Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":61},"description":"C.H. Robinson is looking for a Customs Specialist who will play a critical role in protecting compliance, minimizing risk, and ensuring the seamless movement of customer shipments through the customs clearance process. In this role, you will serve as a trusted customs expert, managing complex exceptions, government agency examinations, and high-impact shipment issues while delivering exceptional service and operational excellence. You will leverage your regulatory expertise and problem-solving skills to support accurate customs clearance, drive continuous improvement, and help optimize automated customs operations. If you thrive in a fast-paced environment where your expertise directly impacts customers and business performance, we encourage you to apply.\nAt C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.\nThis position follows a Wednesday thru Sunday work schedule. Work hours 8:00 a.m. to 5:00 p.m. PST. Candidates must be available to work this schedule consistently.\nResponsibilities:\nThe duties and responsibilities of this position consist of, but are not limited to, the following:\nReview and validate customs entry data to ensure accuracy, compliance, and timely cargo clearance\nResolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns\nManage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections\nServe as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes\nPrioritize critical shipment issues to prevent delays and maintain exceptional service for customers\nPartner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery\nOwn and maintain customer-specific SOPs, HTS databases, and compliance requirements to support operational excellence\nInvestigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high-impact shipment issues\nConduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectiveness\nDrive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management\nRequired Qualifications:\nHigh School Diploma or GED\nMinimum 2-3 years of entry-writing experience, international transportation or experience with AI Agents\nPreferred Qualifications:\nAssociate or bachelor's degree from an accredited college or university in related field\nExperience supporting automation-enabled workflows or BPO-integrated operations\nFamiliarity with customs exams, government agency holds, or dangerous goods processes\nKnowledge of ABI, AMS queries, or entry summary components\nProficient in Microsoft Office Suite of programs\nPrior experience in customer-facing operational support or escalation management\nKnowledge of Harmonized Tariff Schedule (HTS) and the supply chain\nExcellent communication, prioritization, and multi-tasking skills\nExcellent customer service skills and follow up to be utilized with customers and the network\nProven track record of dealing with customers and being client focused\nCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs\nReputation for logical, methodical and expedient approach to problem resolution\nHigh level of attention to detail\nAbility to work in a fast-paced and deadline-driven office environment\nValues a diverse and inclusive work environment\nMust comply with 19 CFR 111.53(e) requirements, including eligibility to work in a Customs Brokerage role. Candidates must be able to pass an initial and annual background check, as employment in this department requires written approval from U.S. Customs and Border Protection for individuals with felony convictions, unless prohibited by applicable state or local law.\nWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.\nCompensation Range\n$27.77 - $44.02The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.\nQuestioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!\nEqual Opportunity\nC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.\nEOEDisabledVeteran\nBenefits\nYour Health, Wealth and Self\nYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:\nThree medical plans which include\n\nPrescription drug coverage\n\nEnhanced Fertility benefits\n\nFlexible Spending Accounts\n\nHealth Savings Account (including employer contribution)\n\nDental and Vision\n\nBasic and Supplemental Life Insurance\n\nShort-Term and Long-Term Disability\n\nPaid observed holidays\n\n2 paid floating holidays for U.S. hourly employees\n\nFlexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada\n\nPaid parental leave\n\nPaid time off to volunteer in your community\n\nCharitable Giving Match Program\n\n401(k) with 6% company matching\n\nEmployee Stock Purchase Plan\n\nPlus a broad range of career development, networking, and team-building opportunities\n\nLearn more about our benefit offerings on our BENEFITS & WELLBEING page","description_format":"text","description_chars":6820,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Logistics","Freight Forwarding","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-27T22:55:23Z"},{"event":"close","at":"2026-10-11T09:07:13Z"},{"event":"reopen","at":"2026-10-27T00:46:57Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.442,"p_room":0.28,"age_days":61,"expected_fill_days":24,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/c-h-robinson-customs-specialist","json_url":"https://alion.io/job/c-h-robinson-customs-specialist.json","meta":{"generated_at":"2026-11-11T13:51:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781525},"rest":"https://alion.io/mcp/rest/get_company?id=1781525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fc-h-robinson-customs-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fc-h-robinson-customs-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fc-h-robinson-customs-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/c-h-robinson-customs-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fc-h-robinson-customs-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1357828}},{"tool":"search_jobs","arguments":{"company":"chrobinson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1357828},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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