{"id":4286129,"url":"https://alion.io/job/c-h-robinson-digital-operations-analyst","title":"Digital Operations Analyst","company":{"id":1781525,"name":"C.H. Robinson","domain":"chrobinson.com","url":"https://alion.io/company/chrobinson-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":21,"ghost_share":0,"stale_share":0.381,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-13T21:54:38Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:54:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"C.H. Robinson is hiring a Digital Operations Analyst to help make AI-enabled solutions more effective, reliable, and valuable for our teams and customers. In this role, you will analyze performance, validate AI outputs, improve workflows, and empower users through training and troubleshooting. Working across business and technology teams, you will turn data and user feedback into smarter processes and stronger operational outcomes. Apply today to help advance the future of AI-enabled operations at C.H. Robinson.\nAt C.H. Robinson, we’re committed to leveraging the power of remote collaboration to drive innovation and achieve success. In this role, you will engage with your peers from the comfort of your own space, using cutting-edge tools to ignite creativity and deliver impactful results. Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team.\nResponsibilities:\nEvaluate AI performance, utilization, output quality, and workflow effectiveness through data and user insights\nIdentify trends, operational risks, and opportunities to improve AI-enabled processes\nInvestigate workflow issues, document root causes, and coordinate timely escalation and resolution\nBuild and maintain the business knowledge, rules, prompts, and documentation that guide AI workflows\nValidate AI outputs to promote accuracy, consistency, and alignment with business requirements\nEmpower users through practical guidance, troubleshooting, training, and adoption support\nCapture user feedback and enhancement requests to shape future workflow improvements\nRecommend and test enhancements to prompts, automation, business rules, and knowledge resources\nSupport governance by monitoring compliance, maintaining workflow controls, and escalating data quality or process risks\nCollaborate across business, operations, and technology teams to deliver measurable improvements in productivity, service, workforce, and customer outcomes\nRequired Qualifications:\nBachelor's degree from an accredited college or university or equivalent experience in business, operations, analytics, technology, process improvement, or a related field.\nMinimum 2 years of experience in operations, analytics, business process support, technology enablement, continuous improvement, or a related function.\nPreferred Qualifications:\nExperience analyzing data and identifying trends, issues, or improvement opportunities.\nDemonstrated ability to document business processes, requirements, or operational procedures.\nStrong organizational skills with the ability to manage multiple priorities and follow through on assignments.\nEffective written and verbal communication skills.\nExperience working with AI, automation, digital tools, or emerging technologies in a business environment.\nFamiliarity with business process improvement, workflow optimization, or operational analytics.\nExperience supporting business users through training, troubleshooting, or change adoption activities.\nUnderstanding of business rules, knowledge management, or operational documentation practices.\nStrong analytical and problem-solving skills.\nAbility to work collaboratively across business and technology teams.\nValues a diverse and inclusive work environment.\nWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.\nCompensation Range\n$28.94 - $61.01The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.\nQuestioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!\nEqual Opportunity\nC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.\nEOEDisabledVeteran\nBenefits\nYour Health, Wealth and Self\nYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:\nThree medical plans which include\n\nPrescription drug coverage\n\nEnhanced Fertility benefits\n\nFlexible Spending Accounts\n\nHealth Savings Account (including employer contribution)\n\nDental and Vision\n\nBasic and Supplemental Life Insurance\n\nShort-Term and Long-Term Disability\n\nPaid observed holidays\n\n2 paid floating holidays for U.S. hourly employees\n\nFlexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada\n\nPaid parental leave\n\nPaid time off to volunteer in your community\n\nCharitable Giving Match Program\n\n401(k) with 6% company matching\n\nEmployee Stock Purchase Plan\n\nPlus a broad range of career development, networking, and team-building opportunities\n\nLearn more about our benefit offerings on our BENEFITS & WELLBEING page","description_format":"text","description_chars":5892,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-13T21:54:38Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-14T01:41:59Z"},"pay":null,"html_url":"https://alion.io/job/c-h-robinson-digital-operations-analyst","json_url":"https://alion.io/job/c-h-robinson-digital-operations-analyst.json","meta":{"generated_at":"2026-11-14T01:41:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1634,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781525},"rest":"https://alion.io/mcp/rest/get_company?id=1781525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fc-h-robinson-digital-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fc-h-robinson-digital-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fc-h-robinson-digital-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/c-h-robinson-digital-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fc-h-robinson-digital-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4286129}},{"tool":"search_jobs","arguments":{"company":"chrobinson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4286129},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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