{"id":2985771,"url":"https://alion.io/job/c-h-robinson-key-account-manager","title":"Key Account Manager","company":{"id":1781525,"name":"C.H. Robinson","domain":"chrobinson.com","url":"https://alion.io/company/chrobinson-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":17,"ghost_share":0,"stale_share":0.647,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Valencia, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27755,"max":99225,"currency":"EUR","period":"year","gross":null,"usd_annual":111443},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T04:54:46Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"C.H. Robinson is seeking a relationship-driven and customer-focused Key Account Manager to join our team in Valencia.\nAs Key Account Manager, you will be responsible for managing and growing a portfolio of strategic, high-value customers, serving as their primary point of contact and trusted advisor.\nThis is an exciting opportunity for someone who enjoys building long-term partnerships, driving customer success, and working closely with operational teams to deliver exceptional service. The successful candidate will play a key role in retaining and expanding existing business while collaborating with colleagues across Europe and the United States to support global customer relationships.\nThe role is based in Valencia, where our largest customer is located, making strong local customer engagement and close collaboration with the operations team essential to success.\nDUTIES AND RESPONSIBILITIES\nThe duties and responsibilities of this position include, but are not limited to:\nManage a portfolio of strategic, high-revenue customer accounts and act as the main point of contact for all commercial matters.\nDevelop trusted relationships with key stakeholders and gain a deep understanding of each customer's business, supply chain, and growth objectives.\nDrive customer retention, satisfaction, and long-term account growth through proactive account management and strategic planning.\nConduct regular business reviews, presenting performance results, market insights, and recommendations for continuous improvement.\nIdentify opportunities to expand services, increase customer value, and strengthen C.H. Robinson's partnership within existing accounts.\nPartner closely with operations teams to ensure seamless execution, service excellence, and successful delivery against customer expectations and KPIs.\nAct as the voice of the customer internally, coordinating with cross-functional teams to ensure alignment and prioritization of customer needs.\nLead customer discussions related to service performance, operational challenges, strategic initiatives, and continuous improvement opportunities.\nManage escalations and complex customer situations professionally and effectively, driving timely resolutions and maintaining strong customer relationships.\nMonitor account performance, including service levels, operational metrics, profitability, and growth opportunities.\nCollaborate with colleagues across Europe and the United States to support shared customers and ensure a consistent customer experience.\nMaintain accurate account plans, forecasts, and customer information within CRM and other internal systems.\nQUALIFICATIONS\nRequired\nMinimum 5 years of experience in Account Management, Customer Service, Sales, or another customer-facing role within the logistics, transportation, or freight forwarding industry.\nFluent in Spanish and English.\nAbility to travel locally to customer sites as needed.\nPreferred\nStrong relationship management and stakeholder management skills.\nAbility to work effectively with both customers and internal operational teams.\nExperience managing strategic or key customer accounts within logistics or supply chain environments.\nProven ability to conduct business reviews, customer presentations, and executive-level discussions.\nExperience handling customer escalations and driving service improvement initiatives.\nStrong analytical skills with the ability to interpret customer and business performance data.\nBachelor's degree or equivalent professional experience.\nProficiency in Microsoft Excel, PowerPoint, and Copilot.\nKnowledge of Basque (Euskera).\nSelf-motivated, proactive, and customer-centric mindset.\nValues a diverse and inclusive work environment\nWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.\nCompensation Range\n€27,755.00 - €99,225.00The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.\nQuestioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!","description_format":"text","description_chars":4765,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Basque","level":"All levels","optional":true},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Freight Forwarding","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-21T08:23:17Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.628,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:49","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":111443,"is_top_pay":false},"html_url":"https://alion.io/job/c-h-robinson-key-account-manager","json_url":"https://alion.io/job/c-h-robinson-key-account-manager.json","meta":{"generated_at":"2026-10-25T04:00:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5218,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1781525},"rest":"https://alion.io/mcp/rest/get_company?id=1781525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fc-h-robinson-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fc-h-robinson-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fc-h-robinson-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/c-h-robinson-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fc-h-robinson-key-account-manager"}]}