{"id":1925089,"url":"https://alion.io/job/c-mauritius-constance-guest-service-assistant","title":"Guest Service Assistant","company":{"id":3902444,"name":"C Mauritius (Constance)","domain":"c-resorts.com","url":"https://alion.io/company/c-mauritius-constance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Flacq, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-24T00:00:00Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"JOB SUMMARY:\nThe Guest Service Assistant is responsible to provide fast, efficient, courteous service at all times to guests. He/She makes sure that the daily duties of the reception are carried out and deals with all guests’ queries by providing accurate information and proper follow up.\nHe/She is fully responsible for the Reception float and performs currency exchange and payment of invoices.\nDUTIES AND RESPONSIBILITIES:\nResponsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.\nHave a good knowledge of the local area and where to find relevant information.\nTo know the operating hours of each outlets within the hotel.\nTo communicate with all guest and employees in a professional and courteous manner at all time.\nAdhere to all company policies and procedures.\nPromote the upselling of hotel products and services.\nRespect the shift system and report on duty as per the Roster done by the superiors.\nCovering other Front Office department positions when required.\nPerform any reasonable task requested by the shift leaders and reception supervisor.\nRespond to guest complaints in a professional manner at all times and record all relevant information.\nEnsure the Front Desk and back offices are being kept clean and tidy at all times.\nMaintain a high standard of personal hygiene, cleanliness and appearance at all times.\nAlways use the correct standard to answer the telephone.\nConstantly check the handover, memo file and ensure checklists are completed at the end of your shift.\nReport any unusual occurrences and any concerns to the reception shift leaders and supervisor\nWelcome all guests upon arrival according to C Mauritius standards.\nEnsure that procedures for rooming are being adhered to.\nPromote the hotel facilities efficiently.\nEnsure all special requests on the arrival list are being action and followed up.\nVerify that all registration cards and keys have been prepared for the day.\nUpdate any information from the guest registration card onto Opera.\nLiaise with the Concierge desk for the delivery and collect of luggage.\nFollow up with the concerned airlines and agencies in case of any guest’s lost luggage.\nEnsure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.\nReconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.\nPrepare the registration card for the next day.\nVerify / print / attach with departure letter the bill for the next day departure.\nEnsure that parcel and messages are delivered to guests on time.\nConstantly liaise with all the resort departments to ensure smooth running of the operations.\nSorting and filling of guests’ bills from the outlets.\nClearing out the dockets of the check out guests.\nPrepare and update the departure control sheet for the next day.\nAdhere to the grooming policy, code of conduct and any other policy related to the department and the hotel.\nAdhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy \nPromote energy efficiency and environment friendly actions\nParticipate in trainings as and when requested by Management.\nCANDIDATE PROFILE\nSC holder or equivalent\nA minimum of 2 years’ experience in the hospitality industry\nGood communication skills\nTact and diplomacy for dealing with demanding customers\nTeam Player\nHaving a flexible approach to work","description_format":"text","description_chars":3611,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T19:17:15Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.679,"p_room":0.45,"age_days":30,"expected_fill_days":20,"reasons":["seen:30","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/c-mauritius-constance-guest-service-assistant","json_url":"https://alion.io/job/c-mauritius-constance-guest-service-assistant.json","meta":{"generated_at":"2026-10-25T03:04:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3902444},"rest":"https://alion.io/mcp/rest/get_company?id=3902444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fc-mauritius-constance-guest-service-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fc-mauritius-constance-guest-service-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fc-mauritius-constance-guest-service-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/c-mauritius-constance-guest-service-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fc-mauritius-constance-guest-service-assistant"}]}