{"id":1370964,"url":"https://alion.io/job/c-teleport-customer-support-agent-remote","title":"Customer Support Agent (Remote)","company":{"id":3021389,"name":"C Teleport","domain":"cteleport.com","url":"https://alion.io/company/cteleport","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":{"min":1100,"max":1200,"currency":"USD","period":"month","gross":null,"usd_annual":14400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T20:03:25Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-01T06:46:25Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Position: Customer Support Agent\nLocation: Remote\nType: Contractor (40 hours/week)\nAbout Us:\nAre you looking for a new challenge in a dynamic, fast-growing environment? Do you want to\ncontribute to a company with the ambitious goal of enabling 1 billion business travellers to plan\nand re-plan their trips by automating travel management? If so, we are looking for you!\nJoin our team and be a part of an innovative company dedicated to revolutionising the travel\nindustry. We provide you with the opportunity to grow and make a real impact, all while working\nin a collaborative and supportive environment.\nThe selected candidate will join as a contractor, allowing for a dynamic and flexible working\narrangement.\nShift is for 07:00 - 15:30 PHT (01:00 - 09:30 CET) between Sunday and Thursday, with a margin\nof +/- one hour to fit your schedule.\nIf you are passionate about providing exceptional customer service and have the necessary skills\nand experience, we would love to hear from you. Apply now with your resume in English, to join\nour team and help us deliver outstanding support to our clients.\nResponsibilities:\nAssist clients with their reservations through chat, email, and the Help Center portal,\nensuring high-quality service in English.\nUtilise Galileo and Amadeus systems to manage bookings, including adding ancillaries,\nprocessing refunds, and reissuing tickets.\nCollaborate with team members to ensure a seamless customer experience.\nStay updated with industry changes and company policies to provide accurate and\ncurrent information to clients.\nRequirements:\nMinimum of 2 years of hands-on experience with Galileo or Amadeus.\nProven recent experience (last use in more than 6 months will not be considered) in\nreissuing and refunding tickets using Galileo and Amadeus is a must.\nFluent in spoken and written English.\nExcellent communication skills in writing (including responding in chatbox) and speaking.\nStrong attention to detail and accuracy.\nTeam player with the ability to work collaboratively.\nDemonstrated willingness to learn and adapt to new challenges.\nWhy Join Us?\nGrowth Opportunities: We are a high-growth company, offering numerous opportunities\nfor career advancement.\nRemote Work Model: Enjoy the flexibility of working remotely within the acceptable time\nzone, ensuring a healthy work-life balance.\nIncredible Multicultural Team: Join our diverse team, composed of individuals from all\nover the world, creating a unique and inclusive workplace culture.\nCompetitive Contractor Compensation: We offer a comprehensive compensation\npackage (monthly paycheck between USD 1,100.- and USD 1,200.-) to ensure you are\nrewarded for your hard work, with actual support to your work-life balance.\nCollaborative and Supportive Work Environment: Work in a supportive atmosphere where\nyour contributions are valued","description_format":"text","description_chars":2836,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Ground Systems","Business Travel"],"lifecycle":[{"event":"open","at":"2026-09-28T04:03:17Z"}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.203,"p_room":0.35,"age_days":34,"expected_fill_days":7,"reasons":["conf:19","win:tail","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":14400,"is_top_pay":false},"html_url":"https://alion.io/job/c-teleport-customer-support-agent-remote","json_url":"https://alion.io/job/c-teleport-customer-support-agent-remote.json","meta":{"generated_at":"2026-10-01T19:36:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2264,"day_limit":5000,"remaining_today":2736,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}