{"id":2638680,"url":"https://alion.io/job/c-tran-customer-service-representative","title":"Customer Service Representative","company":{"id":2589536,"name":"C Tran","domain":"c-tran.com","url":"https://alion.io/company/c-tran","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-01T16:18:45Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Position Title:\nCustomer Service RepresentativeJob Code:\nJob Code: CUSREPPay Range:\n$25.98 - $33.87Job Description:\nFLSA Non-Exempt\nRepresented\nSummary\nPerforms a variety of customer service functions and work activities involving direct public contact either on the telephone, electronically, or in person. Provides information on the full range of countywide transit services; processes ride reservations; receives and documents customer comments; sells fares; makes change for customers; balances cash drawer and receipts; makes and delivers bank deposits; assists with revenue processing of fare-boxes; processes lost and found items; conducts presentations, assists at community events, and rides buses and visits transit sites to engage the public. Conducts public surveys and may perform a variety of clerical duties of a routine and recurring nature including typing, filing, simple posting, and preparing standard forms.\nScope of Responsibility\nPersons assigned to this position normally perform a variety of routine and repetitive duties independently and according to well-known procedures and practices. Work is performed under the direction of the Customer Service Supervisor. Contacts frequently contain confidential and sensitive information, necessitating discretion at all times.\nEssential Functions\nThe following summarizes the essential or key responsibilities/attributes of the position the incumbent will be required to perform with or without reasonable accommodation:\nProvide customers with information concerning C-TRAN’s full range of public transportation options, including, but not limited to transit route and schedule information, Americans with Disabilities Act (ADA) Complementary Service, trip planning, and fares.\nScreen applications for Paratransit eligibility, make accurate eligibility recommendations, and provide feedback to the customer on the full range of Paratransit Services.\nArrange ride reservations, cancellations, and changes following the requirements of the ADA.\nProcess sales transactions, accept payments, calculate return change, reconcile cash drawer and sales receipts, prepare bank deposit, and prepare summary report as outlined in established procedures.\nReceive and document customer comments while exercising a high degree of confidentiality.\nPerform public relations tasks such as information distribution, transit use talks, table events, and presentations to various community groups and schools. Conduct surveys as required.\nPerform on-street customer outreach while riding the bus, at transit centers and stops, or at community events.\nOrganize and maintain files and records for readily retrievable information. Prepare and maintain logs, produce reports, and provide information as required by the position.\nDrive an agency vehicle to distribute C-TRAN information or products, deliver sales deposits to the bank, retrieve lost and found, and other miscellaneous courier-type duties.\nGather, log and secure items found on C-TRAN property following the outlined Lost & Found Procedures.\nKeep up-to-date on transit system information including schedule changes, route paddles, rider alerts, detours, the ADA, and other Supervisor directives.\nLearn and maintain other customer service functions including, Rose Besserman Room reservations, bike locker rentals, and other job duties as assigned by the Supervisor.\nOther Functions\nPerform other related duties as assigned.\nKnowledge, Skills, and Abilities\nKnowledge of\nRequires knowledge of the field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility as illustrated by example in the above job description.\nRequires basic knowledge of English composition, typing skills, proficient use of ten-key calculator, ability to work with numbers accurately, and ability to understand verbal and written instructions. Requires the ability to communicate clearly and concisely in writing, in person, and on the telephone.\nRequires a moderate degree of knowledge of Microsoft Office Word and Excel.\nRequires sufficient mathematical ability to make change, sell fare, balance cash drawer, maintain an accurate cash control, and make bank deposits.\nSkill in\nExcellent public relations skills are required. Must always be pleasant and courteous to the public and able to instill a positive attitude regarding C-TRAN.\nAbility to\nRequires the ability to read, understand, and explain system maps, schedules, and timetables. Must have the ability to easily learn transit-specific software programs.\nAbility to handle and maintain sensitive and confidential information.\nAbility to work a variety of shifts including evenings and weekends.\nRequires the ability to occasionally lift up to 55 pounds.\nEducation and Experience\nDuties require four (4) years of high school or equivalent work experience.\nAdditional Requirements\nRegular, dependable attendance required.\nA valid driver’s license from state of residence and a good driving record are preferred.\nMust be able to comply with C-TRAN’s nonsmoking policy and work in a nonsmoking work environment.\nMust be able to perform the essential functions of the position, with or without reasonable accommodation.\nMust promote and model safety within the department and agencywide through reporting and addressing safety issues, supporting safety campaigns, maintaining a safe work area, assisting in safety training documentation, and certification record keeping.\nAmalgamated Transit Union\nThis position is covered under the provisions of an agreement with the Amalgamated Transit Union (ATU) Local 757.\nImmigration Reform and Control Act of 1986.\nIf selected for the position, documentation that you are a United States citizen, or an alien lawfully authorized to work in the United States will be required to establish your identity and work authorization in accordance with the employer’s obligation under the Immigration Reform and Control Act of 1986.\nCriminal Background Investigation.\nIf selected for this position, employment will be conditional, pending completion of a criminal background investigation.\nPublic Disclosure Policy No. 510\nAll employees are required to retain public records, in accordance with C-TRAN’s Public Disclosure Policy No. 510. A public record is defined in RCW 42.56.010 (3) as any writing that is prepared, owned, used, or retained by any state or local government agency, and which contains information that relates to the conduct of government, or the performance of any governmental or proprietary function. The term “writing” is broadly defined in the Public Records Act, to include not only traditional written records, but also photos, maps, videos, voicemails, webpage and social media content, emails, text messages and tweets (RCW 42.56.010 (4)).\n---------------------------------------------------------------------------------------------------------\nThe statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive list of work requirements. Individuals may perform other assigned duties, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.\nOur EEO Policy\nCTRAN is an equal opportunity employer (Minorities/Females/Disabled/Veterans).We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.","description_format":"text","description_chars":7704,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Elementary (A1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T18:08:49Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.747,"p_room":0.55,"age_days":25,"expected_fill_days":25,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/c-tran-customer-service-representative","json_url":"https://alion.io/job/c-tran-customer-service-representative.json","meta":{"generated_at":"2026-11-02T00:52:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2589536},"rest":"https://alion.io/mcp/rest/get_company?id=2589536"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fc-tran-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fc-tran-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fc-tran-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/c-tran-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fc-tran-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2638680}},{"tool":"search_jobs","arguments":{"company":"c-tran.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2638680},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}