{"id":2638695,"url":"https://alion.io/job/c-tran-operations-supervisor","title":"Operations Supervisor","company":{"id":2589536,"name":"C Tran","domain":"c-tran.com","url":"https://alion.io/company/c-tran","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3690},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-15T22:36:21Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Position Title:\nOperations SupervisorJob Code:\nJob Code: OPSSPVPay Range:\n$8,109.00 - $9,446.00Job Description:\nOPERATIONS SUPERVISOR\nFLSA Non-Exempt\nRepresented\nSummary\nDirectly supervise all transit service in cooperation with other supervisors, to include on-street supervision of Operators and contracted security officers, to ensure safe operation, schedule compliance, quality customer service, and system security. Perform all duties and responsibilities of a dispatcher and oversee bus dispatch and communication systems in a fast paced, multi-tasked work environment. Plan, schedule, and supervise daily work assignments of Operators to ensure efficient utilization of personnel, facilities, transit coaches, and other agency resources. Respond to, investigate, document incidents, accidents, customer comments and personnel issues. Develop route detour information as necessary to ensure service delivery. May require alternating work between dispatch and field support to ensure adequate supervisor staffing levels.\nThe work schedule and regularly scheduled days off for this position are subject to change based on bid assignment.\nScope of Responsibility\nThe incumbent will apply technical and professional knowledge to a wide diversity of work activities involving a high degree of complexity while operating from established and well-known procedures. Contacts frequently contain confidential/sensitive information necessitating discretion at all times.\nWork is performed independently with minimal supervision from the Manager of Operations. Considerable judgment is expected to be exercised in the execution of duties.\nSupervision is exercised over Operators to ensure safe and efficient transit service operations.\nPerformance is measured through reports, conferences, and review of results achieved. Errors in judgment could have a major impact on public perception of transit services, efficient utilization of transit fleet, safety of passengers and potential liability.\nDuties are performed in cooperation with dispatch and other supervisors and strong teamwork is an essential component of success in the position. Individuals are required to apply sound supervisory principles and techniques in carrying out their duties.\nEssential Functions\nThe following summarizes the essential or key responsibilities/attributes of the position the incumbent will be required to perform with or without reasonable accommodation:\nProvide staffing relief as required in the absence of other Operations Supervisors.\n\nProvide leadership to facilitate effective and courteous communication between other Operations Supervisors, and operating and maintenance personnel through the use of dispatch system computers, consoles, and associated communications equipment.\n\nSupervise, mentor and evaluate the performance of all Operators. Commend and counsel employees as appropriate and consistent with C-TRAN policies, operating procedures, and the labor agreement.\n\nAssign open work assignments in the most economical manner to standby, extra board, and off-duty Operators consistent with the provisions of the labor agreement, C-TRAN policies, guidelines and standard operating procedures.\n\nAssign buses to routes, monitor vehicle availability, communicate mechanical concerns and problems to Maintenance staff and manage vehicle substitution in the field when necessary.\n\nMonitor operation of buses and route performance with respect to operator performance, safe operation and maintenance of schedule. Collect and analyze information gathered from observation, riding buses, surveying customers and operators, and monitoring customer comments. Develop proposals to correct schedule and service deficiencies.\n\nProvide on-site investigation of accidents and incidents consistent with technical training and risk management guidelines.\n\nDevelop and implement route detours to maintain service delivery and provide associated information. Provide assistance prior to and during special events to include route design, development of paddles, and route profiles.\n\nMonitor reporting of operators at dispatch window and disseminate pertinent information regarding safety issues, detours, confidential memos and notices, and C-TRAN policies and procedures.\n\nManage emergency situations by directing the input of operators in the field, facilitating 911 responses, and coordinating responses of other operations supervisors, contracted security, maintenance and appropriate management personnel as necessary.\n\nRespond in a courteous and professional manner to inquiries from other C-TRAN departments, outside organizations, and the public. Provide information within scope of knowledge or refer to department head or appropriate person(s). Provide timely investigation and determination of customer comments.\n\nProvide positive public relations with customers, public, operators, elected union representatives, coworkers, and other C-TRAN personnel. Promote positive morale within the workplace.\n\nPrepare and maintain accurate, legible, concise, and understandable supervisory logs, reports, operating statistics, memos, etc.\n\nAssess incident reports and enforce the Washington State Unlawful Bus Conduct Code (RCW 9.91.025), City of Vancouver’s Transit Center Ordinance, and C-TRAN policies to include the exclusion of patrons who violate state law and C-TRAN rules and regulations.\n\nEffectively utilize technology and equipment related to the position, including radio equipment, CAD/AVL/MDT, computers and digital voice and voice recording systems.\n\nAdminister Drug and Alcohol Policy by providing notification, duty relief, and monitoring of operators for random and post-accident drug and alcohol tests.\n\nRoutinely monitor and assess transit facilities for damage.\n\nOther Functions\nAssist Operations Planning Staff in data collection necessary for facilities and/or service planning, including the collection and documentation of standing passengers, missed/delayed trips, tripper usage, operator/customer feedback, bus stop, bench and shelter location.\n\nOperate bus in an emergency as outlined in labor contract.\n\nBe on-call to assist during adverse weather conditions, major special events, etc.\n\nPerform other related duties as assigned.\n\nKnowledge, Skills, and Abilities\nKnowledge of\nRequires knowledge of the field of assignment sufficient to perform thoroughly and accurately the full scope of responsibility as illustrated by example in the above job description.\n\nSkill in\nRequires at least three (3) years applicable supervisory experience, or education and experience sufficient to demonstrate competency and knowledge of the principles of modern supervisory practices.\n\nRequires extensive customer service skills and ability to communicate effectively both orally and in writing; establish and maintain effective working relationships with officials, employees, and the general public; maintain courteous and professional manner; and facilitate an atmosphere of teamwork, support and cooperation.\n\nProficiency in several job-specific training courses is required to be completed within a time frame specified by the Operations Manager. They include, but are not limited to C-TRAN Policies and Procedures, Department of Transportation approved Collision Investigation Certification, Emergency Response, First Aid/CPR, C-TRAN Customer Service, Americans with Disabilities Act Sensitivity Training, Reasonable Suspicion Drug and Alcohol Testing, Bloodborne Pathogens, Defensive Driving, Fare Policy, Diversity and Harassment Prevention in the Workplace.\n\nAbility to\nThoroughly understand and apply Operators’ labor contract. Develop a working knowledge of labor contracts applicable to employees of other Operations Divisions.\n\nWork in a fast paced, multi-tasked environment.\n\nDevelop technical expertise in operating and assessing system problems for dispatch equipment and software support systems.\n\nWorking Conditions\nResponsibilities of this position may result in frequent, abrupt, and unexpected changes in work assignments, goals, deadlines, and length and irregularity of work hours to complete assignments before or after the normal workday. Occasional exposure to adverse public relations conditions, such as health hazards presented by hostile citizens.\nAdditional Requirements\nRegular, dependable attendance required.\n\nMust possess a valid driver’s license from the state of residence and maintain a good driving record.\n\nMust be able to obtain a Commercial License Permit a week before training begins. A Commercial Driver’s License will be required within a specified time frame, determined by the Supervisor, to maintain this position.\n\nMust be able to comply with C-TRAN’s nonsmoking policy and function in a nonsmoking work environment. Smoking is not allowed on vehicles, within close proximity of the vehicle, or while assisting the passengers between the vehicle and the doorway.\n\nMust pass an employment physical examination and drug test to be certified for the position.\n\nMust be able to perform the essential functions of the position, with or without reasonable accommodation.\n\nMust promote and model safety within the department and agencywide through reporting and addressing safety issues, supporting safety campaigns, maintaining a safe work area, assisting in safety training documentation, and certification record keeping.\n\nThis is a safety sensitive position subject to Federal Transit Administration (FTA) Drug and Alcohol Testing Regulations.\n\nAmalgamated Transit Union\nThis position is covered under the provisions of an agreement with the Amalgamated Transit Union (ATU) Local 757.\nImmigration Reform and Control Act of 1986.\nIf selected for the position, documentation that you are a United States citizen, or an alien lawfully authorized to work in the United States will be required to establish your identity and work authorization in accordance with the employer’s obligation under the Immigration Reform and Control Act of 1986.\nCriminal Background Investigation.\nIf selected for this position, employment will be conditional, pending completion of a criminal background investigation.\nPublic Disclosure Policy No. 510\nAll employees are required to retain public records, in accordance with C-TRAN’s Public Disclosure Policy No. 510. A public record is defined in RCW 42.56.010 (3) as any writing that is prepared, owned, used, or retained by any state or local government agency, and which contains information that relates to the conduct of government, or the performance of any governmental or proprietary function. The term “writing” is broadly defined in the Public Records Act, to include not only traditional written records, but also photos, maps, videos, voicemails, webpage and social media content, emails, text messages and tweets (RCW 42.56.010 (4)).\n---------------------------------------------------------------------------------------------------------\nThe statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive list of work requirements. Individuals may perform other assigned duties, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.\nOur EEO Policy\nCTRAN is an equal opportunity employer (Minorities/Females/Disabled/Veterans).We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.","description_format":"text","description_chars":11738,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T18:08:49Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.533,"p_room":0.35,"age_days":42,"expected_fill_days":20,"reasons":["conf:7","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/c-tran-operations-supervisor","json_url":"https://alion.io/job/c-tran-operations-supervisor.json","meta":{"generated_at":"2026-10-16T09:26:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2589536},"rest":"https://alion.io/mcp/rest/get_company?id=2589536"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fc-tran-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fc-tran-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fc-tran-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/c-tran-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fc-tran-operations-supervisor"}]}