{"id":1421762,"url":"https://alion.io/job/c-v-starr-co-inc-avp-operations","title":"AVP, Operations","company":{"id":1852587,"name":"Starr Companies","domain":"starrcompanies.com","url":"https://alion.io/company/starrcompanies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":32,"ghost_share":0,"stale_share":0.531,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Chicago, United States","Atlanta, United States","Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":200000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-06-16T00:00:00Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-11-15T03:06:47Z","board_verified":true,"closed_at":null,"days_open":152,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":151},"description":"Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.\nPosition Overview:\nThe AVP of Operations is responsible for leading and optimizing the operational processes that support the Casualty Lines underwriting profit centers. This role will collaborate cross-functionally with underwriters, IT, finance, compliance, and customer service teams to ensure process excellence, regulatory compliance, and achievement of business objectives. The AVP of Operations will analyze data, manage resources, and drive continuous improvement initiatives to maximize efficiency and support underwriting profitability.\nKey Responsibilities:\nOversee operational workflows and resource allocation for Casualty and underwriter teams.\nDevelop, implement, and maintain standard operating procedures (SOPs), ensuring adherence to regulatory and company standards.\nMonitor and analyze operational KPIs, loss ratios, submission throughput, quote turnaround times, clearance accuracy, and policy issuance efficiency.\nPartner with underwriters to identify and resolve process bottlenecks impacting service levels, profitability, or compliance.\nDrive system and process improvement projects (including automation and digital transformation), collaborating with IT and vendor partners.\nEstablish and manage quality assurance practices across documentation, data capture, and transactional accuracy.\nSupport the onboarding, training, and development of operational staff aligned with best practices and underwriting needs.\nLiaise with finance around premium processing, billing, and reconciliations to eliminate discrepancies and enhance reporting accuracy.\nEnsure all operations align with legal, regulatory, and internal audit requirements, implementing remediation plans when necessary.\nFoster a culture of continuous improvement, teamwork, and operational excellence.\nProvide timely, actionable reporting and analysis to underwriting leadership and executive management.\nSoft Skills:\nExcellent leadership and people management capabilities.\nStrong communication and interpersonal skills; able to collaborate and negotiate across stakeholder groups.\nProblem-solving orientation with the ability to anticipate issues and propose effective solutions.\nChange management and adaptability to fast-paced, dynamic environments.\nHigh degree of emotional intelligence and conflict resolution skills.\nStrategic thinking and ability to balance short-term needs with long-term goals.\nTechnical Skills:\nAdvanced proficiency in insurance core systems (policy administration, rating, document management).\nStrong Excel and data visualization skills; familiarity with BI/reporting tools (e.g., Tableau, Power BI).\nWorking knowledge of workflow/process automation and digital tools.\nFamiliarity with regulatory requirements for Casualty and Specialty Lines (including claims and compliance systems).\nUnderstanding of operational risk frameworks and controls.\nExperience with project management platforms and methodologies (e.g., Agile, Lean Six Sigma preferred).\nAnalytical & Expertise Requirements:\n5+ years’ experience in insurance operations supporting underwriter profit centers, ideally within Casualty or Specialty Lines.\nSound knowledge of P&C insurance products, underwriting processes, and service delivery requirements.\nStrong analytical abilities, including root-cause analysis, process mapping, and reporting.\nDemonstrated experience in operational process optimization and performance management.\nAbility to interpret and act on quantitative/qualitative data (e.g., workflow rates, error trends, service levels).\nPerformance Objectives:\nOperational Efficiency:\nAchieve a minimum 10% year-over-year improvement in process cycle times (e.g., submissions to bind, policy issuance).\nQuality Assurance:\nMaintain an accuracy rate of >98% in policy documentation and transaction processing.\nStakeholder Satisfaction:\nRealize at least a 15% increase in underwriter and customer satisfaction scores through enhanced support and communication.\nFinancial Impact:\nContribute to profit center goals by reducing operational costs by 8% via automation and process improvements.\nCompliance:\nAchieve full compliance with all audit and regulatory requirements, with corrective actions completed within agreed deadlines.\nStaff Development:\nEnsure all direct reports complete role-specific training and deliver at least one process improvement initiative per year.\nFor individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $200,000 - $225,000.\nStarr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. 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