{"id":1571414,"url":"https://alion.io/job/c1-field-services-technician","title":"Field Services Technician","company":{"id":2057511,"name":"C1","domain":"onec1.com","url":"https://alion.io/company/onec1","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-01T07:59:55Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T18:54:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"C1 Company Overview\nC1: 1 Contact, 1 Connection, 1 Choice\nC1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.\nSo, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.\nOverview\nThe Field Service Technician will provide quick response to customer requests for Physical Security product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with Project Managers, Client Executives, Customers and Partners.\n#LI-JM1\nResponsibilities\nEssential Functions\nEnsures exceptional client satisfaction is consistently delivered and maintained\nResponds to customer requests for on-site install/repair and performs scheduled maintenance of Physical Security equipment to high standards and to the satisfaction of customers\nPrepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location \nReads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics\nDiagnoses/troubleshoots end-point computer-based and peripherals’ issues \nEnsures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues\nIdentifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary\nEnsure Partners are performing as expected and meeting C1 quality standards\nManages the onsite relationship between C1 and the Customer\nTroubleshoots and supports 3rd party software and applications\nCompletes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)\nAdheres to procedures and safety requirements as appropriate\nAdditional Specific Duties and Responsibilities\nManages client’s SLAs\nPerform access control device installations to include but not limited to: camera, intercom, keypad, motion detector, crash bar motor, striker plate and maglock\nInstall IP speakers\nInstall Video displays\nInstall low voltage cabling between devices and IDF closets\nInstall conduit\nQualifications\nRequired Qualifications\nHigh School Diploma/GED\nCompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge\nExperience and knowledge of change management principles, methodologies and tools\nKnowledge of ITIL service management model\nAbility to work varied day and evening timeframes required, ability to daily drive within the region and ability to travel for extended periods nationally when needed\nTechnical knowledge in the structured cabling industry to include safety regulations and compliance\nExperienced in supporting multiple projects\nImplement quality control measures to ensure the highest standards of cabling infrastructure installation and performance\nAbility to work well in a cross-functional team environment\nMust have excellent organizational and multi-tasking skills\nExcellent verbal, written, and presentation skills\nAbility to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion\nStrong analytical, interpersonal, and relationship building skills\nMust have legal authorization to work in the U.S. for any employer\nStrong work ethic and personal drive to excel \nStrong sense of urgency and commitment to getting the job done\nSuperior negotiation, coordination, and conflict resolution skills\nAbility to adapt to change quickly\nRequires a valid driver's license \nExcellent customer service skills \nComputer and LAN networking experience \nDesired/Preferred Qualifications\nIndustry certifications such as BICSI RCDD (Registered Communications Distribution Designer) or CompTIA Network+\nKnowledge of access control systems\nPhysical Security manufacturer certifications. Verkada, Hanwha, Lenel are examples.\nCabling manufacturer certifications. Belden, Panduit and Leviton are examples.\nState Low Voltage license\nCompTIA A+ and/or CompTIA Server+ Certificate\nProblem analysis and problem-solving\nHigh stress tolerance\nAdditional Information\nC1 BENEFITS * 401(k) Plan (35% employer match per dollar up to 10% employee contribution)\n* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)\n* RX Home Delivery\n* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)\n* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child\n* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage\n* Medical for foreign travel coverage\n* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off\n* 10 Holidays\n* Summer Sizzle\n* On Demand Pay (Daily Pay)\nWork Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.\nEEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)\nPay Range $23.00 - $36.00/hr.\nBase pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.\nE-Verify: E-Verify\nRight to Work: Right to Work Poster","description_format":"text","description_chars":8027,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-01T07:59:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:10","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":true},"html_url":"https://alion.io/job/c1-field-services-technician","json_url":"https://alion.io/job/c1-field-services-technician.json","meta":{"generated_at":"2026-10-03T03:41:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3718,"day_limit":5000,"remaining_today":1282,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}