{"id":684559,"url":"https://alion.io/job/c3el-cross-functional-it-support-specialist","title":"Cross-Functional IT Support Specialist","company":{"id":668809,"name":"C3EL","domain":"c3el.com","url":"https://alion.io/company/c3el","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0.214,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T17:23:43Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-06T11:49:08Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":56},"description":"Overview:\nJob Title: Cross-Functional IT Support Specialist\nSecurity Clearance: Secret (or higher)\nLocation: Scott AFB, IL\n(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)\nDescription:\nC3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.\nPrimary Responsibilities:\nProvide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.\nProvide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.\nBackfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.\nAssist with application transitions, account migrations, new-user setups, relocations, and configuration changes.\nProactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.\nCoordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.\nProvide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.\nSupport weekly metrics and reporting by maintaining complete and accurate support records.\n Required Qualifications:\nU.S. Citizenship.\nBroad experience across application/user support and desktop/end-user support functions.\nExperience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.\nAbility to shift between support functions based on mission priorities and staffing needs.\nAbility to meet applicable DISA personnel security and network-access requirements.\nPreferred Qualifications:\nDoD/federal enterprise support experience.\nExperience with SPS/PD2, ECWM, or similar Government business applications.\nPrevious DISA support experience.\nIT service-management or DoD-approved cybersecurity certification relevant to assigned duties.\nEducation / Experience:\nHigh school diploma and at least 5 years of relevant 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