{"id":1751916,"url":"https://alion.io/job/c3el-it-support-specialist-senior-2","title":"IT Support Specialist - Senior","company":{"id":668809,"name":"C3EL","domain":"c3el.com","url":"https://alion.io/company/c3el","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":35,"ghost_share":0.114,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":158,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ashburn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Google Workspace","optional":true},{"name":"ITSM","optional":true},{"name":"Microsoft Office","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-10-02T12:49:14Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-22T04:23:32Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":18},"description":"Overview:\nJob Title: IT Support Specialist - Senior\nSecurity Clearance: Ability to Obtain Public Trust\nLocation: Ashburn, VA\n(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)\nDescription:\nC3EL is seeking a Senior IT Support Specialist to support the mission in Ashburn, VA. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. \nResponsibilities will include, but not be limited to:\nThe support will range from simple to complex system issues and may include VIP support requirements.\nThe successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.\nMust have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.\nRemote and Deskside Experience troubleshooting hardware and software issues.\nTroubleshooting Microsoft Windows with latest Windows OS.\nPossess familiarity with MAC OS.\nInstallation and configuration of new machines in a Windows environment.\nSmart cards / PIV cards (general knowledge).\nExperience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.\nProvide Remote Tool Support.\nConference Room / VTC Setups.\nEscalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.\nUpdates status of queued service requests with the IT service management system.\nMinimum Qualifications:\nU.S. Citizenship\nAbility to attain a Public Trust clearance by completing “eApp National Background Investigation Services (NBIS)” form.\nMust have a minimum of 7 years of related experience providing technical, deskside support.\nTravel to various field sites is required, so reliable and independent transportation will be needed. \nHDI Technical Support Professional required within six (6) months of employment.\nDesired Qualifications:\nCertifications desirable but not required include A+, Net+, and Sec+.\nEducation:\n A minimum of a High School diploma is required.","description_format":"text","description_chars":3453,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["C4ISR","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-10-03T09:12:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":18,"expected_fill_days":158,"reasons":["conf:3","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/c3el-it-support-specialist-senior-2","json_url":"https://alion.io/job/c3el-it-support-specialist-senior-2.json","meta":{"generated_at":"2026-10-22T05:41:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":231,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668809},"rest":"https://alion.io/mcp/rest/get_company?id=668809"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fc3el-it-support-specialist-senior-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fc3el-it-support-specialist-senior-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fc3el-it-support-specialist-senior-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/c3el-it-support-specialist-senior-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fc3el-it-support-specialist-senior-2"}]}