{"id":3465309,"url":"https://alion.io/job/c3el-program-manager-dod-enterprise-it-support-services","title":"Program Manager - DoD Enterprise IT Support Services","company":{"id":668809,"name":"C3EL","domain":"c3el.com","url":"https://alion.io/company/c3el","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0.214,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":98,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quantico, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":42},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Windows Server","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-29T13:57:48Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T16:25:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"**CONTINGENT UPON CONTRACT AWARD**\nOverview:\nJob Title: Program Manager - DoD Enterprise IT Support Services\nSecurity Clearance: Secret or Higher\nLocation: Quantico, Virginia - Primarily Onsite\n(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)\nDescription:\nC3EL seeks an experienced Program Manager to lead enterprise IT support services for the U.S. Marine Corps Education Command (EDCOM). This position will oversee network and systems operations, cybersecurity, help desk services, and audiovisual/video teleconferencing (AV/VTC) support across geographically dispersed Government locations.\nThe successful candidate will combine strong contract and personnel management with the technical judgment needed to maintain reliable services supporting military education and mission operations. We seek a leader who builds effective teams, resolves problems, and earns customer confidence through consistent performance.\nResponsibilities will include, but not be limited to:\nServe as C3EL’s primary program interface with Government leadership, the contracting officer’s representative, and customer technical stakeholders.\nLead an integrated team of network, systems, cybersecurity, help desk, and AV/VTC professionals.\nManage staffing, recruiting, retention, personnel replacement, subcontractor performance, and coverage across multiple locations.\nPlan and execute task orders, aligning labor categories, hours, schedules, budgets, and deliverables with contract requirements.\nMonitor service availability, ticket performance, preventive maintenance, vulnerability remediation, and customer satisfaction.\nDirect coordination during outages, cybersecurity incidents, escalated support requests, and mission-critical events.\nOversee transition activities, knowledge transfer, continuity planning, and maintenance of essential contractor services.\nMaintain program schedules, risk and issue registers, performance reports, and corrective action plans.\nCoordinate IT and AV/VTC support with instructional schedules, classroom requirements, and live events.\nIdentify practical improvements that reduce recurring incidents and improve service quality.\nMinimum Qualifications:\nU.S. Citizenship.\nAn active, in-scope US Government issued Secret clearance or higher.\nAt least 12 years of progressively responsible IT experience, including five years managing DoD IT service delivery or a comparable technical support program.\nDemonstrated experience leading multidisciplinary technical teams across multiple locations.\nExperience managing contract performance, staffing, subcontractors, budgets, deliverables, and service-level commitments.\nTechnical understanding sufficient to evaluate risks, guide technical leads, and communicate operational impacts across:Enterprise networks and structured cabling.\nWindows Server, Active Directory, DNS/DHCP, virtualization, storage, and backup/recovery.\nHybrid cloud operations, preferably Microsoft Azure.\nCybersecurity compliance, vulnerability remediation, and incident response.\nHelp desk operations, ticket escalation, and service restoration.\nAV/VTC systems and their dependencies on enterprise IT infrastructure.\n\nDemonstrated ability to brief senior Government stakeholders and translate technical issues into clear decisions and corrective actions.\nDesired Qualifications:\nProject Management Professional (PMP) certification.\nITIL 4 Foundation or higher service management certification.\nSecurity+, CISSP, or another relevant cybersecurity certification.\nExperience leading programs with approximately 30-50 personnel, including geographically dispersed or overseas support.\nFamiliarity with RMF, eMASS, ACAS, STIG compliance, Zero Trust principles, and applicable DoD Cyber Workforce Framework qualification requirements.\nExperience supporting Marine Corps, military education, classroom technology, or comparable DoD environments.\nExperience managing IDIQ task orders and supporting Government contract transitions.\nA career background progressing from network or systems operations into technical team leadership and program management.\nEducation / Experience:\nBachelor’s degree in information technology, computer science, engineering, or a related field; 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