{"id":684593,"url":"https://alion.io/job/c3el-space-development-agency-sda-noc-technician","title":"Space Development Agency (SDA) NOC Technician","company":{"id":668809,"name":"C3EL","domain":"c3el.com","url":"https://alion.io/company/c3el","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":32,"ghost_share":0.531,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":116},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-05-12T17:09:07Z","employer_posted_date":"2026-05-12","last_verified_at":"2026-11-02T12:12:33Z","board_verified":true,"closed_at":null,"days_open":173,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":173},"description":"Overview:\nJob Title: Space Development Agency (SDA) NOC Technician\nSecurity Clearance: Secret\nLocation: Scott AFB, IL\n(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)\nDescription:\nC3EL is seeking a cleared professional to support our mission at Scott AFB in Illinois. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC). Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. \n(This role is considered \"Mission Essential\" and may require supporting rotating shift work, which includes nights and weekends.)\nResponsibilities will include, but not be limited to:\nCreate and update tickets.\nMonitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.\nIncident Correlation and Fault Analysis:Proactively analyze alarms.\nProvide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.\nIdentifying the fault condition and its impacts.\nIsolating root causes.\nCoordinating correction of fault situations regardless of the fault in the infrastructure.\nNotify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.\n\nIncident Analysis (Fault Isolation):Support the fault isolation process.\nDiagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.\nIdentify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.\nActivities include: testing, fault troubleshooting, fault localization, fault logging and assignment.\nSupport all customers to include providing global situational awareness support.\n\nFault Correction:Correct/replace faulty network elements, coordinating with other service providers as necessary.\nVerify that service has been restored upon resolution of all customer-initiated tickets. \n\nNetwork/Service Restoration:Restore networks and service to full operation.\nCoordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.\nIdentify failures that are attributable to a different causes and impacts.\nConduct reroute and normalization of services and circuits due to outages.\nReroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).\nProvide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.\nProvide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.\nProvide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.\nWorks directly with Shift lead and O&M leadership for guidance\n\nIncident Escalation:Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.\nRecord, assess, track, and monitor incident tickets escalated to operational infrastructure.\nDemonstrate knowledge of training, standard operating procedures, and tools within O&M.\nEvaluates and provides feedback for training, standard operating procedures, and tools.\nAssist in training Network controllers within O&M.\nEffectively communicates with the O&M team and the customer.\nProvide technical advice and insight to peers and customers to assist in resolution of complex issues.\nDemonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.\n\nMinimum Qualifications:\nU.S. Citizenship.\nAn active, in-scope US Government issued Secret clearance.\n2-5 yrs of relevant technical experience.\nCurrent DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).\nDemonstrated experience in network monitoring, troubleshooting, and service restoration.\nExperience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.\nProficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.\nGeneral understanding of network and transport topologies, including IP and DWDM environments.\nAbility to work in a 24/7 operational environment, including rotating shifts.\nDesired Qualifications:\nExperience in a Tech Control Facility (TCF) or Cyber Transport environment.\nBackground in circuit actions and coordination with telecom vendors.\nFamiliarity with IP architecture and network design principles.\nExperience working in a Telco Network Operations Center (NOC), including inside and outside plant operations.\nProficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.\nAdditional certifications are a plus, including:CCNA (Cisco Certified Network Associate);\nJNCIA-Junos (Juniper Networks Certified Associate);\nF5 Networks Certified Technical Specialist;\nITILv4 (Information Technology Infrastructure Library, Version 4).\n\nEducation:\n A minimum of a High School diploma or equivalent is required.","description_format":"text","description_chars":5572,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["C4ISR","Homeland Security"],"lifecycle":[{"event":"open","at":"2026-09-11T00:06:36Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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