{"id":3808684,"url":"https://alion.io/job/ca-select-it-desktop-support-technician","title":"IT Desktop Support Technician","company":{"id":4497494,"name":"CA Select","domain":null,"url":"https://alion.io/company/ca-select","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stellenbosch, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":29,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":29},"description":"SUMMARY:\n\n IT Desktop Support Technician\r\n\n POSITION INFO:\n\nAbout the Role\r\nOur client, a leading organisation based in Stellenbosch, is seeking a hands-on IT Desktop Support Technician to provide vital first- and second-line support across the business. Reporting to the IT Manager, you will take full ownership of the user experience, ensuring that hardware, software, and network infrastructure remain high-performing and secure. This is an excellent opportunity for a technically minded professional to join a collaborative team and contribute to a wide range of IT projects and maintenance tasks.\n\nKey Responsibilities\r\n\nProvide comprehensive first- and second-line support in person and remotely, managing the full lifecycle of support tickets.\n\nDiagnose and resolve issues relating to hardware, software, printers, peripherals, and general connectivity.\n\nManage user onboarding and offboarding, including the setup of workstations and user accounts.\n\nAdminister Active Directory and Microsoft 365, handling account management, licensing, and multi-factor authentication.\n\nTroubleshoot wired and wireless networks, including hands-on cabling, crimping, patching, and testing.\n\nSupport mobile devices, VPN configurations, and remote access for off-site users.\n\nDeploy operating system images, install software updates, and ensure compliance with IT security policies and endpoint protection.\n\nMaintain accurate IT asset records and document technical fixes and configuration changes.\n\nConduct root-cause analysis on recurring incidents to implement long-term solutions.\n\nAssist with the maintenance of servers, switches, and wireless infrastructure under senior guidance.\n\nAutomate routine tasks through PowerShell or scripting where appropriate.\n\nAct as an escalation point for junior staff and liaise with external suppliers for warranties and repairs.\n\nRequirements\r\n\n3 to 4 years of experience in desktop support, service desk, or a similar Windows-based corporate environment.\n\nMandatory Certifications: CompTIA A+ and CompTIA Network+.\n\nA relevant IT qualification, diploma, or certificate.\n\nStrong working knowledge of Windows 10/11, Active Directory, Microsoft 365, and TCP/IP networking.\n\nPractical experience with network cabling (crimping, punch-down termination, and testing).\n\nValid Driver’s Licence (essential).\n\nMicrosoft certifications (Windows/M365) or ITIL Foundation (highly advantageous).\n\nFamiliarity with Windows Server and Exchange Online is a plus.\n\nA logical, customer-centric approach to troubleshooting with excellent communication skills.\n\nWhat’s on Offer\r\n\nA permanent role within a stable and professional business environment.\n\nOpportunities to work across a broad technical stack, from endpoint management to server infrastructure.\n\nExposure to diverse IT projects, office moves, and infrastructure upgrades.\n\nA collaborative team culture that encourages knowledge sharing and professional growth.\n\nMarket-related remuneration.","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & 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