{"id":3182432,"url":"https://alion.io/job/cabify-customer-support-coordinator","title":"Customer Support Coordinator","company":{"id":233,"name":"Cabify","domain":"cabify.com","url":"https://alion.io/company/cabify","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false},{"name":"Looker","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-23T19:22:26Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T08:21:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Customer Support Coordinator\nSOBRE NOSOTROS\n¿Quieres cambiar el mundo? Eso es exactamente lo que hacemos en Cabify. Trabajamos para que las ciudades sean mejores lugares para vivir, impulsando una movilidad más sostenible y eficiente que conecte a pasajeras/os y conductoras/es con solo pulsar un botón. Puede que algún día las ciudades no necesiten coches privados, pero hasta entonces… queda mucho por hacer. ¿Te sumas al viaje?\nSobre tu equipo\nEstar en Customer Support de Cabify es estar en el centro de toda la operación. Este equipo es el nexo entre la marca y sus tres grandes audiencias - pasajeros, conductores y clientes corporativos - y eso lo hace único dentro de la compañía.\nAcá vas a trabajar en todas las etapas del Customer Journey: onboarding, activación, viaje, fidelización y retención. La curva de aprendizaje es real, los desafíos no se repiten y el equipo tiene la experiencia y la pasión para enfrentarlos con criterio.Si buscás variedad, complejidad y un lugar donde realmente crecer, bienvenido/a.\n¿Cómo nos ayudarás a cumplir nuestra misión?\nCoordinando y liderando un equipo experto de analistas de CX, ayudándolos a cumplir los objetivos y acompañándolos en su desarrollo a su próximo nivel.\nSer el interlocutor principal con el equipo del Contact Center, velando y cumpliendo con los SLAs de respuesta establecidos, y nuestros estándares de Calidad. \nEscalar en tiempo y forma cualquier incidencia que pueda comprometer la operación de las audiencias y establecer las oportunas medidas de contingencias.\nLiderar con autonomía y criterio estratégico proyectos que mejoren la eficiencia interna, y operativas vinculadas al soporte.\n¿Qué buscamos?\nEducación en Administración de Empresas, Ingeniería o afines\nExperiencia en Liderazgo y Gestión de equipos de CX / Operaciones. \nExperiencia en Customer Experience - Mirada Customer Centricity\nGran capacidad de ejecución, de planificación y problem solving\nManejo de Google Drive y Paquete Office\nManejo de herramientas de Business Intelligence (Tableau, Power BI, o Looker, etc) (excluyente).\nExperiencia comprobable en la implementación de flujos con herramientas de Inteligencia Artificial (IA) con el fin de optimizar procesos operativos.","description_format":"text","description_chars":2217,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ride Hailing"],"lifecycle":[{"event":"open","at":"2026-10-23T22:02:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":39,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/cabify-customer-support-coordinator","json_url":"https://alion.io/job/cabify-customer-support-coordinator.json","meta":{"generated_at":"2026-10-29T11:42:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":233},"rest":"https://alion.io/mcp/rest/get_company?id=233"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcabify-customer-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcabify-customer-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcabify-customer-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cabify-customer-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcabify-customer-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3182432}},{"tool":"search_jobs","arguments":{"company":"cabify.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3182432},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}