{"id":2426913,"url":"https://alion.io/job/caceis-it-production-support-analyst-mf","title":"IT production support analyst M/F","company":{"id":1853721,"name":"CACEIS","domain":"caceis.com","url":"https://alion.io/company/caceis","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:05:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T07:36:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Business type\nTypes of Jobs - IT, Digital et Data\nJob title\nIT production support analyst M/F\nContract type\nPermanent Contract\nExpected start date\n15/09/2026\nManagement position\nNo\nJob summary\nCACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients.\nAs part of its growth, CACEIS is looking for IT production support analyst to support its follow the sun operations in Canada on many business areas (Fund services & administration, Custody & Cash Clearing)\nIT production analyst will work side by side with the business support areas as well as their IT Lines headquarters (in Paris and Luxemburg for some). They will often interact with the quality-of-service team (in charge of the overall production stability) as well as infrastructure & service providers and also data feeding vendors.\nMain responsibilities:\nSupport business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.\nQuality and support to solve technical incidents (Minor and major incident) for infrastructure support- and the related providers. All of it in accordance with group processes and procedures.\nMonitor, analyze and reports root cause of system/ production disruption and include recommendations to prevent the reoccurrence of glitches and defects with the help of the necessary providers / vendors or IT teams.\nMonitor and test functionally the applications perimeter used in the business area.\nKeep communication and information up to date to their business users and also other IT teams as well as operational risk (through the major incident process)\nBe aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.\nCoordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.\nEnrich procedures & documentation about production issues and resolved case. Keep processes around production support at his best possible efficiency.\nMinimal education level\nBachelor Degree / BSc Degree or equivalent\nAcademic qualification / Speciality\nBachelor's or master degree in information technology, engineering, or finance/Banking industry (with a strong IT appetite)\nCertification (ITIL is a +)\nLevel of minimal experience\n3-5 years\nExperience\n Junior: 0-2 years of experience working either in IT service management, or a similar role (technical help desk, Incident management)\nExperienced: 2-6 years of experience working either in IT service management with ability to quickly acquire a functional or technical understanding.\n Senior: > 6years of experience working in IT service management /Infrastructure or as IT Business analyst.\nFor all levels Experience in Finance, banking or insurance industry is preferred.\nRequired skills\nExcellent people skills and ability to collaborate inter teams and several providers\nStrong problem solving, analytical, and time management skills as well as resistant to pressure.\n\nStrong written and oral communication skills.\n\nTechnical skills required\nStrong IT background (either in applicative development or in infrastructure area)\n\nUnderstand or experience in datafeeding: MQ, FTPs,\n\nUnderstand or experience in SQL (preferably Oracle): Standard query like select or update\n\nUnderstand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)\n\nStrong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira\n\nLanguages\nEnglish (Fluent)\nLanguages\nEnglish","description_format":"text","description_chars":3834,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-13T08:05:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/caceis-it-production-support-analyst-mf","json_url":"https://alion.io/job/caceis-it-production-support-analyst-mf.json","meta":{"generated_at":"2026-10-15T08:58:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1853721},"rest":"https://alion.io/mcp/rest/get_company?id=1853721"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaceis-it-production-support-analyst-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaceis-it-production-support-analyst-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaceis-it-production-support-analyst-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caceis-it-production-support-analyst-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaceis-it-production-support-analyst-mf"}]}