{"id":2427329,"url":"https://alion.io/job/caceis-senior-support-analyst-information-technology-mf","title":"Senior Support Analyst, Information Technology M/F","company":{"id":1853721,"name":"CACEIS","domain":"caceis.com","url":"https://alion.io/company/caceis","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Talentsoft","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Putrajaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T08:05:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T06:35:49Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Business type\nTypes of Jobs - IT, Digital et Data\nJob title\nSenior Support Analyst, Information Technology M/F\nContract type\nPermanent Contract\nManagement position\nNo\nJob summary\nWhat is the opportunity?\nCACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.\nRegion: Selangor - Malaysia\nWorking Hours: 6AM - 2AM (3 Shift : 6AM - 3PM / 9AM - 6PM / 5PM - 2PM)\nWhat will you do?\nPrimary Responsibilities\nPerforms Local IT daily activities as per checklist accurately and timely.\nLocal IT support daily activities:\n-Incident resolution escalated by IT Helpdesk\n-Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA\n-Provide technical support for Townhall, Job Fair and meeting/training rooms setup\n-Deployment and movement of physical assets\n-Asset management (inventory update, tracking etc, reconciliations)\nEnsuring the team KPI/KQI’s are met as per incident SLA\nEnsure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition\nSupport DRP/BCP requirement in the organization\nAnalyse and escalate issues if required to Support teams for resolutions.\nDevelops and maintains technical procedures and user guides.\nEnsure appropriate communication to users on any issue arise.\nCommunicate and follow up regularly with the service providers whether internally or externally on any issues arise.\nTroubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software faults.\nEnsure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines.\nKeep records of all IT assets (receiving, faulty, repairing, relocate)\nParticipate into the resolution and follow up of any items identified by the Audit.\nOther responsibilities:\nWill work on multiple assignments at any one time.\nAd-hoc projects are assigned on a regular basis as part of the individual objectives and development plans.\nAssist Manager and management team in any technical matters\nActing as a backup for Manager whenever necessary.\nManagement of Purchase Orders for IT equipment\nManagement of IT equipment invoicing and ensuring payments are closed.\nSupplementary Information\nWhat’s in it for you?\nWe thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.\nA comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.\nLeaders who support your development through coaching and managing opportunities\nA world-class training program in financial services.\nA collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.\nMinimal education level\nBachelor Degree / BSc Degree or equivalent\nAcademic qualification / Speciality\nBachelor Degree in Computer Science or any related fields\nLevel of minimal experience\n3-5 years\nRequired skills\nStrong communications skills. Initiative, Adaptability.\nAttention to detail\nEnsure that our procedures and documentation is up to scratch\nFunctional/technical skills\nPriority Setting / Sense of urgency\nAbility to work in a pressured environment\nTeam work and cooperation\nCustomer oriented\nGood troubleshooting skill\nAbility to work in fast pace environment\nWillingness to learn\nTechnical skills required\nDesktop, MS Windows, Citrix, Printers, telephony management and MS Office applications, Outlook/ Messaging\nBasic knowledge of network management\nBasic knowledge of Active Directory\nExpert in MS Excel, PowerPoint\nBasic knowledge in MS Visio\nLanguages\nEnglish","description_format":"text","description_chars":4673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Performance based bonus"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Custody & Fund Administration"],"lifecycle":[{"event":"open","at":"2026-10-13T08:05:44Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.756,"p_room":0.45,"age_days":11,"expected_fill_days":7,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/caceis-senior-support-analyst-information-technology-mf","json_url":"https://alion.io/job/caceis-senior-support-analyst-information-technology-mf.json","meta":{"generated_at":"2026-10-25T08:50:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1853721},"rest":"https://alion.io/mcp/rest/get_company?id=1853721"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaceis-senior-support-analyst-information-technology-mf"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaceis-senior-support-analyst-information-technology-mf"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaceis-senior-support-analyst-information-technology-mf"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caceis-senior-support-analyst-information-technology-mf\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaceis-senior-support-analyst-information-technology-mf"}]}