{"id":2378408,"url":"https://alion.io/job/caci-digital-experience-senior-user-researcher","title":"Digital Experience - Senior User Researcher","company":{"id":1760862,"name":"CACI","domain":"caci.co.uk","url":"https://alion.io/company/caci-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-03-30T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T13:04:26Z","board_verified":true,"closed_at":null,"days_open":206,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":206},"description":"Who are we:\nOur Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there – from evolving digital journeys in financial services to improving essential public services used by millions.\n\nOverview:\nWe’re looking for a versatile User Researcher who’s passionate about uncovering what users really need — and translating those insights into real change. \nThis role is for someone who thrives on curiosity and rigour: a researcher confident in planning and running studies, but also ready to take on strategic conversations with clients and shape the direction of projects. Whether you’re supporting discovery work or validating new concepts, you’ll help ensure the services and products we design are grounded in evidence and insight – while also being adaptable enough to contribute to generalist UX and design tasks when needed. \n\nThe Role:\nAs a User Researcher you will plan, design and conduct user research using a variety of qualitative and quantitative methods (e.g. usability testing, depth interviews, diary studies, surveys). With your knowledge, you will choose the right research approach based on project goals, constraints and client context. In addition, you will:\nAnalyse and synthesise findings into actionable insights and recommendations \nHelp shape project direction, define user needs, and support delivery of impactful experiences \nWork with stakeholders to align research with organisational and user goals \nFacilitate workshops and playback sessions to share insights and generate ideas \nCollaborate closely with UX and service designers, developers and product owners \nContribute to research standards and ways of working across the team \nOwn and lead research workstreams on small-to-medium engagements; support seniors on more complex or strategic programmes\n\n The role will be office based 2 or 3 days per week at our London office based in West Kensington.\n\nThe Fit\nTo be successful in this role, you have solid experience as a user researcher with digital product or service development. You will be confident working independently on research plans and activities. In addition, you:\nAre comfortable wearing multiple hats, including helping with wireframes, prototypes, or supporting design tasks depending on project needs \nCan clearly explain research findings to non-researchers – including senior stakeholders – Ability to bring stories to life is key \nHave experience across the full research lifecycle: planning, recruitment, fieldwork, analysis and reporting \nAre comfortable working in agile, iterative environments and adjusting to shifting priorities \nUnderstand how to balance user needs with business and technical constraints \nAre confident using research tools like Dovetail, Miro, Lookback, OptimalWorkshop and any relevant analytics platforms \nAre skilled in writing impactful, clear research reports and facilitating engaging insight sessions\n\nPlease note that you have the right to work in the UK and be eligible for clearance.\n\nEqual Opportunities: \n\nCACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.\n\nAs a Disability Confident employer, we will;\nProvide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further).\nOffer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.\nOur people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.","description_format":"text","description_chars":3996,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Professional Services","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-10-12T18:59:13Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.164,"p_room":0.28,"age_days":206,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/caci-digital-experience-senior-user-researcher","json_url":"https://alion.io/job/caci-digital-experience-senior-user-researcher.json","meta":{"generated_at":"2026-10-22T13:28:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760862},"rest":"https://alion.io/mcp/rest/get_company?id=1760862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaci-digital-experience-senior-user-researcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaci-digital-experience-senior-user-researcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaci-digital-experience-senior-user-researcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caci-digital-experience-senior-user-researcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaci-digital-experience-senior-user-researcher"}]}