{"id":2378411,"url":"https://alion.io/job/caci-digital-experience-service-designer","title":"Digital Experience - Service Designer","company":{"id":1760862,"name":"CACI","domain":"caci.co.uk","url":"https://alion.io/company/caci-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-30T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T15:08:45Z","board_verified":true,"closed_at":null,"days_open":203,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":203},"description":"Who are we:\nOur Experience Design team sits within the wider Experience & Transformation practice. We bring together strategists, designers, researchers and technologists to solve some of the most interesting problems out there – from evolving digital journeys in financial services to improving essential public services used by millions.\n\nOverview:\nWe’re on a mission to help organisations deliver services that truly work - for their users, for their staff, and for the systems they operate in. To do this, we’re looking for a Service Designer who can bring clarity to complexity and design services that make a difference. \nThis isn’t a designer role in disguise. We’re not just designing screens - we’re redesigning how entire services work. We’re looking for a principal / senior level service designer who sees the whole picture: digital, physical and human experiences, the operating model behind them, and the culture, policy, data and beyond that holds it all together. \n\nThe Role:\nAs a Service Designer, you’ll play a critical role in shaping how we approach service transformation – combining design craft with strategic thinking and a deep understanding of how real organisation work.\nYou will be:\nLeading the creation of, reimagination and optimisation of services that work across digital, physical and human channels \nArchitecting end-to-end service experiences, including service operating models, policy, process, people, tech and much more \nWorking side-by-side with clients to understand their challenges and co-create practical, impactful solutions \nHelping teams move from insight to action - taking research, data and organisational goals and turning them into clear service direction \nFacilitating workshops, leading conversations, creating business cases and building trusted relationships with stakeholders from the front line to the boardroom \nSupporting and mentoring other designers, and contributing to our growing service and business design practice \nHelping us think ahead - identifying opportunities to evolve our offer, exploring new methods and areas of work, deepening our impact with our clients, and helping our teams to grow our business \n\nThe role will be office based 2 or 3 days per week at our London office based in West Kensington.\n\nThe Fit\nTo be successful in this role, you have significant experience in service design and can show how your work has shaped services. You will think in systems, not just journeys, and understand the messy realities of service delivery. In addition you:\nCan connect user needs with business, policy and operational goals \nAre confident navigating ambiguity, legacy systems, organisational silos, conflicting priorities and all those other elements that make service design interesting, challenging and impactful \nCan communicate clearly and persuasively with non-designers - especially senior leaders and technical teams \nAre commercially strong and able to recognise and account for all aspects of a service from procurement to return-on-investment \nAre excited by a role that’s part strategist, part maker, part coach and all the while a full-time change maker \n\nPlease note that you have the right to work in the UK and be eligible for clearance.\n\nEqual Opportunities: \n\nCACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.\n\nAs a Disability Confident employer, we will;\nProvide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further).\nOffer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.\nOur people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey.","description_format":"text","description_chars":4100,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Professional Services","Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-10-12T18:59:13Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.183,"p_room":0.28,"age_days":203,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/caci-digital-experience-service-designer","json_url":"https://alion.io/job/caci-digital-experience-service-designer.json","meta":{"generated_at":"2026-10-19T18:17:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14117,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760862},"rest":"https://alion.io/mcp/rest/get_company?id=1760862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaci-digital-experience-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaci-digital-experience-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaci-digital-experience-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caci-digital-experience-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaci-digital-experience-service-designer"}]}