{"id":4318349,"url":"https://alion.io/job/caci-international-cmdb-operations-manager","title":"CMDB Operations Manager","company":{"id":58481,"name":"CACI International","domain":"caci.com","url":"https://alion.io/company/caci-international","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":50,"open_postings":352,"ghost_share":0.588,"stale_share":0.176,"repost_share":0.707,"time_to_fill_p50_days":47,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":84900,"max":178400,"currency":"USD","period":"year","gross":null,"usd_annual":178400},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T17:30:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title: CMDB Operations ManagerJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * The Opportunity:\nIn this role you will coordinate with the Government and report to the CMDB Operations Manager. You will be responsible for maintaining and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role is crucial in ensuring the accuracy, completeness, and reliability of data across the CMDB ECO-System.\nResponsibilities:\nDevelop, manage, and maintain CMDB processes and workflows in ServiceNow using JavaScript, Glide APIs, Flow Designer, Catalog Client Scripts, Scheduled Jobs, and REST APIs.\nCreate and execute reports, dashboards, and metrics related to CMDB health and usage using Platform Analytics and/or CMDB Query Builder.\nIndependently identify, troubleshoot (including precedence and IRE), and remediate CMDB-related issues.\nConduct regular audits and data cleansing activities to ensure CMDB data quality.\nCollaborate with other IT teams to ensure the CMDB remains a reliable, up-to-date source of truth for the entire IT ecosystem.\nStay current with ServiceNow releases and implement new CMDB features as appropriate.\nProvide technical support and guidance to end-users on CMDB best practices for IT staff and stakeholders.\nQualifications:\nRequired: \nTS/SCI with Polygraph\nCurrent IAT Level II Security + certification (can be obtained within 60 days on program)\nBachelor’s Degree and/or 5-7 years of experience in ITOM related work.\nExperience with ServiceNow ITOM Discovery, CMDB, CSDM, CI Class Manager, CMDB Data Manager, CMDB Health Dashboards, Performance Analytics, CMDB Query Builder, and Service Mapping capabilities.\nEffective communicator at all levels, both written and verbal \nA strong understanding of ITOM and ITIL. \nA proven track record in ITOM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. \nExperience analyzing data and data relationships across an organization’s business areas.\nWorking knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management.\nFamiliarity with Agile Scrum methodologies.\nStrong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint\nDesired:\nServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM)\nServiceNow Certified Implementation Specialist - CMDB certification\nCertified ServiceNow Administrator \nCertified ServiceNow Developer \n-What You Can Expect:\nA culture of integrity.\nAt CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.\nAn environment of trust.\nCACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.\nA focus on continuous growth.\nTogether, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.\nPay Range:\nThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.\nThe proposed salary range for this position is:\n$84,900 - $178,400CACI is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","description_format":"text","description_chars":4666,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Cyber Warfare","Intelligence","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-14T17:30:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":47,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-14T18:17:39Z"},"pay":{"stated_usd_annual":178400,"is_top_pay":true},"html_url":"https://alion.io/job/caci-international-cmdb-operations-manager","json_url":"https://alion.io/job/caci-international-cmdb-operations-manager.json","meta":{"generated_at":"2026-11-14T18:17:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21654,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58481},"rest":"https://alion.io/mcp/rest/get_company?id=58481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaci-international-cmdb-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaci-international-cmdb-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaci-international-cmdb-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caci-international-cmdb-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaci-international-cmdb-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4318349}},{"tool":"search_jobs","arguments":{"company":"caci.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4318349},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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