{"id":2215616,"url":"https://alion.io/job/caci-international-integrated-shift-supervisor","title":"Integrated Shift Supervisor","company":{"id":58481,"name":"CACI International","domain":"caci.com","url":"https://alion.io/company/caci-international","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":44,"open_postings":830,"ghost_share":0.718,"stale_share":0.007,"repost_share":0.876,"time_to_fill_p50_days":46,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70800,"max":148600,"currency":"USD","period":"year","gross":null,"usd_annual":148600},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T14:04:38Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title: Integrated Shift SupervisorJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Shift Supervisor is responsible for directing on-shift personnel and providing oversight and coordination across a multi-source service environment in support of the COMM Network Operations Center (NOC). This role ensures incidents are properly monitored, tracked, prioritized, and escalated according to established severity levels, particularly those impacting critical business functions. The Shift Supervisor is also responsible for maintaining situational awareness of operational conditions and communicating significant incidents, anomalies, and service impacts to appropriate leadership.\nGiven the proactive nature of the position, the Shift Supervisor must possess strong operational leadership experience, sound decision-making skills, and the ability to effectively direct resources supporting mission-critical operations in a fast-paced environment.\nWork Schedule:\nPanama Schedule (2 on, 2 off, 3 on, 2 off, 2 on, 3 off)\n12-hour shifts: 0600-1800\nPosition Responsibilities\nMonitor and track service-impacting changes within the Enterprise infrastructure.\nWork with Service Operations staff during the installation, upgrade, or decommissioning of infrastructure equipment and software to monitor and assess potential impacts to the Enterprise.\nMonitor and analyze critical incident alerts related to outages or service degradations affecting the Enterprise using enterprise monitoring tools.\nAssist with the development and maintenance of standard operating monitoring procedures.\nSupport Major Incident Severity Level calls, including establishing conference bridges, identifying appropriate service-line resources, and documenting timelines of events.\nMonitor planned and unplanned service-impacting changes.\nAssist with the preparation and distribution of Outage Notifications, Resolution Notifications, Advisory Notifications, Planned Outage Notifications, and associated updates.\nAssist with SharePoint Outage Tracker entries and updates.\nAssist with establishing conference bridges in support of Severity Level 1 and Severity Level 2 incidents and engage appropriate resources.\nArchive the Daily Operations Report and Shift Change Log (Day Shift).\nPerform trend analysis, incident reviews, recommendations, and service-status reporting through established reporting mechanisms, as requested.\nReview the status of Critical Site Tickets and drive them to closure whenever possible.\nReview the status of tickets experiencing prolonged resolution times or multiple transfers and drive them to closure whenever possible.\nProvide Situational Awareness support to the customer, including updating reports, maintaining documentation and master station logs, monitoring chat rooms, and communicating ongoing operational impacts.\nLeverage Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreement (SLA) compliance, and other service-related trends.\nProactively monitor high-priority incidents affecting VIP personnel and mission-, business-, or enterprise-critical services.\nSupport the Government's Situational Awareness efforts regarding world, national, and local events (e.g., natural disasters, civil unrest, low-intensity conflicts, and acts of terrorism) and correlate potential impacts to Enterprise Operations Squadron-managed systems.\nProvide operational coordination for network Event and Incident Management functions.\nPrepare daily network availability briefings, charts, and reports for customer distribution to Government leadership.\nSupport the Government by performing daily ad hoc taskings as requested by the customer.\nGenerate Situational Awareness notifications through various messaging systems for customer distribution.\nProvide technical assistance, when requested by the customer, in support of assigned duties.\nProvide coordination, data collection, and support for the After-Action Report (AAR) process.\nIntegrate ITIL v3 best practices into existing documentation, recommend process improvements, and assist with maintaining governance documentation.\nDemonstrate an understanding of network services and Carrier Ethernet technologies.\nCollect incident information through customer interactions and self-service support tools.\nTrack incidents and requests from identification through resolution, ensuring a quality end-to-end customer experience.\nConduct initial assessment, triage, research, and resolution of basic incidents and service requests involving application software and infrastructure components.\nCommunicate status and progress updates in a timely manner.\nEngage Service Desk personnel and other support resources to resolve incidents that exceed the scope of individual responsibility by routing issues to appropriate product-line, application, or system support specialists.\nExecute responsibilities in accordance with established Service Level Agreements (SLAs).\nDocument resolutions and maintain self-help and staff knowledge bases.\nAlert management to recurring issues, trends, and problem patterns.\nRequired Qualifications\nActive TS/SCI clearance with Polygraph.\nMinimum of five (5) years of recent and relevant experience coordinating and directing IT operations in a 24x7x365 operational environment.\nStrong technical background and working knowledge of networking technologies.\nStrong written communication skills.\nExperience preparing presentations and executive-level reports.\nAbility to review technical documentation and summarize complex information for executive-level audiences.\nRequired Certifications\nSecurity+ or another DoD 8140 IAT-compliant certification.\nAny ITIL 4 certification.\nDesired Qualifications\nProficiency with word processing, spreadsheet, and desktop productivity applications.\nStrong communication and interpersonal skills.\nStrong analytical and problem-solving abilities.\nStrong customer service skills and experience.\nExcellent verbal and written communication skills.\nProven ability to multitask, prioritize competing requirements, and maintain attention to detail in a fast-paced environment.\nExcellent organizational skills.\nWorking knowledge of ServiceNow, Windows desktop environments, and other IT Service Management (ITSM) platforms.\nRelevant certifications such as ITIL Service Operations, ITIL Service Operations Analysis, Cisco CCNA, Cisco CCNP, AWS Associate (or higher), VMware vSphere, or Microsoft Certified Solutions (MCS) certifications.\n-What You Can Expect:\nA culture of integrity.\nAt CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.\nAn environment of trust.\nCACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.\nA focus on continuous growth.\nTogether, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.\nPay Range:\nThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.\nThe proposed salary range for this position is:\n$70,800 - $148,600CACI is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","description_format":"text","description_chars":8609,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Military","National Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-10T07:51:24Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":46,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":148600,"is_top_pay":true},"html_url":"https://alion.io/job/caci-international-integrated-shift-supervisor","json_url":"https://alion.io/job/caci-international-integrated-shift-supervisor.json","meta":{"generated_at":"2026-10-12T16:23:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58481},"rest":"https://alion.io/mcp/rest/get_company?id=58481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaci-international-integrated-shift-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaci-international-integrated-shift-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaci-international-integrated-shift-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caci-international-integrated-shift-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaci-international-integrated-shift-supervisor"}]}