ServiceNow Software Trainer

The Opportunity:

CACI is seeking a SAaaS Software Trainer to support the All Spark ServiceNow software development team. In this role, you will develop training plans and materials, as well as deliver both online and face-to-face training in support of a ServiceNow ITSM and IT Service Catalog software build.

Responsibilities:

• Knowledge of IT Service Management capabilities and best practices
• Ability to work independently or with a team
• Ability to learn a software capability as Engineers are building it, in order to train the user base once released
• Excellent technical writing skills
• Excellent communication skills to clearly convey use of the software
• Excellent skills using Microsoft Office products - Word, PowerPoint, Excel
• Excellent written and verbal communication
• Excellent ability to present clearly to an audience in terms the user understands
• Experience writing detailed and simple user guides and manuals
• Experience demonstrating hardware and software to a diverse audience of technical and non-technical participants
• Experience demonstrating hardware and software frequently on short notice or with little prep time
• Experience demonstrating live in a hands-on or lecture presentation setting
• Experience training hardware and software in Windows environments
• Experience motivating uninterested training participants
• Experience setting up test environments, executing test cases, and tracking defects
• Working experience with component, application, integration, and performance testing procedures and criteria
• Working experience in defining acceptance criteria and coordinating and executing acceptance testing
• Understanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc. as well as automation best practices strongly desired
• Working experience in requirements traceability
• Working experience with creating and executing test plans and procedures and documenting the expected and actual results
• Hands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors)
• Ability to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions
• Experience working with multiple teams and coordinating automation testing efforts for various integration projects
• Demonstrated initiative and ability to start, develop, and complete short- and long-term projects
• Demonstrates accuracy and thoroughness in the implementation of project specifications and design requirements
• Knowledge ServiceNow, as a user and/or tester.
• Knowledge of Agile Development Methodology

Qualifications:

Required:

• An Active TS/SCI Clearance with Polygraph
• At least 3 years of experience working in in an enterprise IT or ITSM environment
• University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience

• Desired:

• Demonstrated experience developing and delivering training materials, including self-help computer-based training (CBT) and video tutorials
• 2 years' experience in technical training of hardware and software
• 2 years' experience writing user guides and manual to technical and non-technical audience
• Experience demonstrating in a hands-on or lecture presentation setting
• Knowledge of Agile Development Methodology
• ITIL V4 Certified
• ServiceNow certifications

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.