{"id":1143070,"url":"https://alion.io/job/caci-international-saaas-software-trainer","title":"ServiceNow Software Trainer","company":{"id":58481,"name":"CACI International","domain":"caci.com","url":"https://alion.io/company/caci-international","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":43,"open_postings":829,"ghost_share":0.72,"stale_share":0.005,"repost_share":0.878,"time_to_fill_p50_days":47,"computed_at":"2026-10-02T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70800,"max":148600,"currency":"USD","period":"year","gross":null,"usd_annual":148600},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-30T18:37:50Z","board_verified":false,"closed_at":"2026-09-30T18:37:50Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Job Title: ServiceNow Software TrainerJob Category: TrainingTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Opportunity:\nCACI is seeking a SAaaS Software Trainer to support the All Spark ServiceNow software development team. In this role, you will develop training plans and materials, as well as deliver both online and face-to-face training in support of a ServiceNow ITSM and IT Service Catalog software build.\nResponsibilities:\nKnowledge of IT Service Management capabilities and best practices \nAbility to work independently or with a team \nAbility to learn a software capability as Engineers are building it, in order to train the user base once released \nExcellent technical writing skills \nExcellent communication skills to clearly convey use of the software \nExcellent skills using Microsoft Office products - Word, PowerPoint, Excel \nExcellent written and verbal communication \nExcellent ability to present clearly to an audience in terms the user understands \nExperience writing detailed and simple user guides and manuals \nExperience demonstrating hardware and software to a diverse audience of technical and non-technical participants \nExperience demonstrating hardware and software frequently on short notice or with little prep time \nExperience demonstrating live in a hands-on or lecture presentation setting \nExperience training hardware and software in Windows environments \nExperience motivating uninterested training participants\nExperience setting up test environments, executing test cases, and tracking defects \nWorking experience with component, application, integration, and performance testing procedures and criteria \nWorking experience in defining acceptance criteria and coordinating and executing acceptance testing \nUnderstanding of automated testing tools to include HP Quality Center, QuickTest Professional (QTP), LoadRunner, etc. as well as automation best practices strongly desired \nWorking experience in requirements traceability \nWorking experience with creating and executing test plans and procedures and documenting the expected and actual results \nHands-on experience in developing testing artifacts (performance test scripts, scenarios, monitors) \nAbility to diagnose complicated performance issues based on analysis of performance tests execution results (Load, Stress, Scalability) and come up with recommendations for solutions \nExperience working with multiple teams and coordinating automation testing efforts for various integration projects \nDemonstrated initiative and ability to start, develop, and complete short- and long-term projects \nDemonstrates accuracy and thoroughness in the implementation of project specifications and design requirements \nKnowledge ServiceNow, as a user and/or tester. \nKnowledge of Agile Development Methodology \nQualifications:\nRequired:\nAn Active TS/SCI Clearance with Polygraph\nAt least 3 years of experience working in in an enterprise IT or ITSM environment\nUniversity Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience\nDesired:\n\nDemonstrated experience developing and delivering training materials, including self-help computer-based training (CBT) and video tutorials\n2 years' experience in technical training of hardware and software \n2 years' experience writing user guides and manual to technical and non-technical audience \nExperience demonstrating in a hands-on or lecture presentation setting\nKnowledge of Agile Development Methodology\nITIL V4 Certified\nServiceNow certifications \n-What You Can Expect:\nA culture of integrity.\nAt CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.\nAn environment of trust.\nCACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.\nA focus on continuous growth.\nTogether, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.\nPay Range:\nThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.\nThe proposed salary range for this position is:\n$70,800 - $148,600CACI is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","description_format":"text","description_chars":5580,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Warfare","Intelligence","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-23T13:13:20Z"},{"event":"close","at":"2026-09-30T18:37:50Z"}],"liveness":null,"pay":{"stated_usd_annual":148600,"is_top_pay":true},"html_url":"https://alion.io/job/caci-international-saaas-software-trainer","json_url":"https://alion.io/job/caci-international-saaas-software-trainer.json","meta":{"generated_at":"2026-10-03T03:31:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-04T00:00:00Z"}}}