{"id":2808228,"url":"https://alion.io/job/caci-international-servicenow-itsm-developer","title":"ServiceNow ITSM Developer","company":{"id":58481,"name":"CACI International","domain":"caci.com","url":"https://alion.io/company/caci-international","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":43,"open_postings":832,"ghost_share":0.722,"stale_share":0.01,"repost_share":0.871,"time_to_fill_p50_days":46,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75200,"max":158100,"currency":"USD","period":"year","gross":null,"usd_annual":158100},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T03:44:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title: ServiceNow ITSM DeveloperJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity:\nJoin our team as a ServiceNow ITSM Developer, where you’ll play a key role in shaping and enhancing our IT Service Management capabilities. In this role, you will design, implement, and optimize ITSM solutions across the ServiceNow platform to improve service delivery, streamline processes, and create intuitive user experiences. If you enjoy solving problems, building efficient workflows, and collaborating with cross-functional teams, this is an exciting opportunity to grow your expertise and make a meaningful impact.\nResponsibilities:\nITSM Application Development & Configuration\nConfigure and maintain core ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.\nDevelop and customize workflows, business rules, UI policies, and notifications.\nCreate and maintain Service Catalog items, record producers, and order guides.\nConfigure SLAs, assignment rules, routing, and escalation logic.\nBuild and manage user groups and role-based access.\nIntegrate ITSM applications with internal systems and third-party tools.\nService Catalog Management\nDesign user-friendly Service Catalog items and fulfillment workflows.\nConfigure catalog variables, variable sets, UI policies, and approval processes.\nDevelop catalog client scripts and maintain catalog categories and user criteria.\nEnhance self-service capabilities and connect catalog items to backend systems.\nProcess Automation\nAutomate workflows using Flow Designer and business rules.\nBuild approval flows for Change and Request Management.\nConfigure auto-assignment, workload distribution, reminders, and auto-closure rules.\nCreate scheduled jobs and system integrations as needed.\nKnowledge Management\nConfigure and maintain Knowledge Management structures, workflows, and approval processes.\nSupport Knowledge-Centered Service (KCS) practices.\nCreate templates, articles, analytics configurations, and feedback mechanisms.\nReporting & Analytics\nDevelop reports, dashboards, and ITSM performance metrics.\nBuild executive-level dashboards and support compliance reporting.\nAnalyze trends and provide recommendations for continuous improvement.\nSupport & Maintenance\nTroubleshoot and resolve ITSM application issues.\nProvide production support and participate in upgrades, patches, and testing.\nDocument configurations, designs, and procedures.\nTrain end users and support teams on new functionality.\nCollaboration\nPartner with process owners to implement ITIL best practices.\nWork with business stakeholders to gather and refine requirements.\nCollaborate with infrastructure and development teams on integrations.\nParticipate in CAB meetings and Agile ceremonies.\nProvide knowledge transfer to operational teams.\nQualifications:\nRequired: \nCertifications\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Implementation Specialist - ITSM or equivalent hands-on experience\nTechnical Skills\nStrong understanding of ServiceNow fundamentals and ITSM applications\nFamiliarity with ITIL processes\nExperience with Service Catalog development and Flow Designer\nBasic JavaScript for business rules and client scripts\nKnowledge of SLA management, notifications, UI/data policies, and ACLs\nUnderstanding of REST/SOAP integrations\nExperience with reporting and dashboards\nExperience\n1-3 years of ServiceNow platform experience\nHands-on configuration of ITSM modules\nExperience developing Service Catalog workflows and automation\nUnderstanding of IT service delivery and support models\nExposure to scripting within ServiceNow\nBachelor’s degree or equivalent experience\nActive Secret Clearance\nSoft Skills\nStrong problem-solving and analytical abilities\nClear communication with both technical and non-technical audiences\nCustomer-service mindset and attention to user experience\nAbility to translate requirements into scalable solutions\nCollaborative team player with a process-improvement mindset\nDesired:\nAdditional ServiceNow certifications (e.g., CAD, advanced ITSM certs)\nExperience with Virtual Agent, chatbot development, and IntegrationHub\nExperience with ServiceNow Mobile apps\nFamiliarity with accessibility and UI/UX best practices\nAdvanced scripting experience (GlideRecord, GlideAjax, etc.)\n-What You Can Expect:\nA culture of integrity.\nAt CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose - to ensure the safety of our nation.\nAn environment of trust.\nCACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.\nA focus on continuous growth.\nTogether, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.\nPay Range:\nThere are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.\nSince this position can be worked in more than one location, the range shown is the national average for the position.\nThe proposed salary range for this position is:\n$75,200-$158,100CACI is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.","description_format":"text","description_chars":6502,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Electronic Warfare","Intelligence","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-18T07:55:56Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":6,"expected_fill_days":46,"reasons":["conf:2","stale_co","urgency","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":158100,"is_top_pay":true},"html_url":"https://alion.io/job/caci-international-servicenow-itsm-developer","json_url":"https://alion.io/job/caci-international-servicenow-itsm-developer.json","meta":{"generated_at":"2026-10-22T22:27:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58481},"rest":"https://alion.io/mcp/rest/get_company?id=58481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaci-international-servicenow-itsm-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaci-international-servicenow-itsm-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaci-international-servicenow-itsm-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caci-international-servicenow-itsm-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaci-international-servicenow-itsm-developer"}]}