{"id":1243519,"url":"https://alion.io/job/caction-sales-engineer-digital-transformation-and-ai","title":"Sales Engineer - Digital Transformation and AI","company":{"id":3805164,"name":"Caction","domain":"caction.com","url":"https://alion.io/company/caction","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Subang Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":6500,"currency":"MYR","period":"month","gross":true,"usd_annual":19164},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-20T13:55:20Z","employer_posted_date":null,"last_verified_at":"2026-09-20T13:55:20Z","board_verified":false,"closed_at":null,"days_open":40,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":40},"description":"Help Businesses Prepare for the AI Era\n\nMany businesses want to improve their business through AI and technology.\n\nThe problem is—they're not ready.\n\nTheir operations still run through conventional processes. Paper documents, WhatsApp messages, Excel spreadsheets and manual processes. Information is scattered, performance cannot be measured consistently, and management lacks visibility into what is happening on the ground.\n\nWithout structured operational data, AI cannot generate meaningful insights or automate decisions.\n\nThat's where you come in.\n\nAs a Sales Engineer – Digital Transformation & AI, you will connect with business owners, operations leaders and senior decision-makers to understand how their companies currently operate. You will identify operational problems, demonstrate how Caction can solve them, prepare suitable proposals and guide customers through the sales process—from the first conversation until the deal is closed.\n\nThis is a hands-on business-to-business sales role. You will:\n\nFollow up on leads generated through Caction’s marketing activities, referrals and business network.\n\nProactively identify and approach companies that could benefit from Caction.\n\nArrange online and face-to-face meetings with decision-makers.\n\nAsk the right questions to uncover operational challenges and business priorities.\n\nConduct product demonstrations based on the customer’s actual workflows.\n\nRecommend suitable solutions, prepare proposals and follow up consistently.\n\nNegotiate commercial terms and close new business.\n\nBuild long-term relationships that may lead to expansion, referrals and further opportunities.\n\nYou are not expected to be an AI expert on your first day. You will receive training in Caction, digital transformation, business process improvement, consultative selling and the practical application of AI in business operations.\n\nDuring your first few months, you will learn the product, understand our target industries, shadow customer meetings and product demonstrations, and begin developing your own sales pipeline. As your knowledge and confidence grow, you will take greater ownership of customer discovery, solution presentations, proposals, negotiations and closing.\n\nFrom mission-critical equipment providers to service, maintenance, manufacturing, facilities management and retail companies, Caction enables businesses to move from manual operations to intelligent operations.\n\nFollowing our selection as an MDAG-AI Grant awardee by MDEC, we are expanding our team and looking for ambitious sales professionals who want to help organizations transform the way they work.\n\nThis is more than simply selling software. It is an opportunity to become a trusted advisor who helps businesses modernize their operations and prepare for the future of AI.\n\nWhat You’ll Be Selling\n\nCaction is an Operations Excellence Platform that helps businesses manage and improve work performed across teams, outlets, customer locations and field operations.\n\nThrough Caction, businesses can:\n\nReplace paper, WhatsApp and spreadsheets with structured digital workflows.\n\nCoordinate jobs, employees, assets, customers and operational activities.\n\nMonitor work progress and performance in real time.\n\nStandardize processes across teams and locations.\n\nImprove productivity, accountability and service quality.\n\nCollect reliable operational data for management reporting.\n\nRecognize and reward employees based on measurable performance.\n\nGenerate insights and prepare their operations for AI-driven decision-making.\n\nYour responsibility is not merely to explain these features. You must connect Caction’s capabilities to the customer’s operational problems and demonstrate the business outcomes they can achieve.\n\nWhat You’ll Do\n\nDevelop New Business Opportunities\n\nResearch and identify potential customers across field service, maintenance, manufacturing, logistics, facilities management, healthcare, retail and other operationally intensive industries.\n\nProspect through calls, messages, networking, referrals, events and other business development activities.\n\nFollow up promptly on leads generated through marketing campaigns and company channels.\n\nQualify opportunities by understanding the customer’s needs, business size, decision-making process, urgency and potential fit with Caction.\n\nBuild and maintain a healthy pipeline of potential customers.\n\nUnderstand the Customer’s Business\n\nMeet business owners, operations managers and senior executives online and in person.\n\nLearn how their teams currently manage work, people, assets, customers and operational information.\n\nIdentify problems caused by manual processes, fragmented communication, inconsistent execution and limited management visibility.\n\nUnderstand the business impact of these problems, including wasted time, poor accountability, service delays, errors and difficulty measuring performance.\n\nHelp customers recognize opportunities for digital transformation and operational improvement.\n\nPresent and Recommend Solutions\n\nConduct engaging product demonstrations based on the customer’s actual operational needs.\n\nExplain technical concepts in clear, practical business language.\n\nShow how Caction can digitize workflows, improve accountability and generate measurable operational data.\n\nRecommend the appropriate Caction modules, user structure and implementation approach.\n\nWork with our consulting and implementation teams when more detailed solution design is required.\n\nPrepare proposals, quotations and business cases that clearly communicate value.\n\nManage and Close Sales\n\nManage the complete sales process from initial contact and discovery to demonstration, proposal, negotiation and closing.\n\nFollow up consistently with prospects and keep opportunities moving forward.\n\nAddress customer questions and objections with practical, well-supported answers.\n\nNegotiate commercial terms within the company’s approved framework.\n\nMaintain accurate customer information, activities and sales forecasts in the CRM.\n\nAchieve agreed individual sales and revenue targets.\n\nSupport a Successful Handover\n\nEnsure the implementation team understands the customer’s objectives, requirements and commitments made during the sales process.\n\nParticipate in the customer handover and onboarding process where appropriate.\n\nMaintain relationships with customers to identify expansion, cross-selling and referral opportunities.\n\nShare customer and market feedback with the product, marketing and consulting teams.\n\nWhy Join Caction?\n\nAt Caction, you will sell solutions that genuinely change how businesses operate.\n\nYou will receive:\n\nA competitive salary with attractive commission and performance incentives.\n\nStructured training in Caction, consultative selling, digital transformation and AI.\n\nOpportunities to meet business leaders and learn about multiple industries.\n\nExposure to real operational and business transformation projects.\n\nCareer growth in one of Southeast Asia’s fastest-growing technology sectors.\n\nSupport from experienced consulting, implementation, marketing and customer success teams.\n\nA collaborative working environment that values learning, ownership and innovation.\n\nThis role can develop your capabilities not only as a salesperson, but also as a business consultant who understands technology, operations and organizational improvement.\n\nWhy This Role Matters\n\nAI is changing how businesses operate, but many organizations are still trying to apply AI on top of fragmented and manual processes.\n\nBefore AI can meaningfully transform a business, its operations must first become digital, measurable and standardized.\n\nBy joining Caction, you will help businesses make that transition—from manual operations to intelligent operations.\n\nThe work you do will not simply help customers purchase software. It will help them improve productivity, strengthen their teams, make better decisions and prepare their organizations for the future.\n\nReady to Join Us?\n\nIf you are passionate about technology, enjoy helping businesses solve real operational challenges and want to build a rewarding career in Digital Transformation and AI, we would love to hear from you.\n\nJoin Caction and help businesses across Southeast Asia build smarter operations, stronger teams and an AI-ready future.\nRequirements\nWho We’re Looking For\n\nWe are looking for someone who enjoys understanding businesses, solving problems and building relationships—not someone who only wants to push products.\n\nYou are likely to succeed in this role if you:\n\nHave approximately 1–3 years of experience in B2B sales, solution sales, business development or consultative sales.\n\nAre comfortable initiating conversations and developing new business opportunities.\n\nEnjoy meeting business owners, operations leaders and senior decision-makers.\n\nAre curious about how different businesses and industries operate.\n\nCan listen carefully, ask useful questions and identify the real problem behind a customer’s request.\n\nCan communicate complex technology in simple, practical language.\n\nAre confident conducting presentations and product demonstrations.\n\nAre disciplined in following up, managing a pipeline and working towards sales targets.\n\nAre proactive, resilient, self-driven and motivated by achieving results.\n\nAre interested in digital transformation, AI and emerging business technologies.\n\nAbility to converse in Mandarin\n\nOwn your own transportation and are willing to travel for customer meetings.\n\nExperience selling SaaS, enterprise software, ERP, CRM, workflow automation or other IT solutions is an advantage, but it is not compulsory.\n\nFresh graduates or candidates entering the technology sales industry may also be considered if they demonstrate strong communication skills, business curiosity, initiative and the ability to adapt across different industries.\n\nSkills\nSales Prospecting, Sales Presentations, Customer Relationship Management, Customer Relationship Building, Information Technology, Negotiation, Cold Calling","description_format":"text","description_chars":10021,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-25T17:02:31Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long 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