{"id":2892854,"url":"https://alion.io/job/caddi-sr-customer-success-manager-solutions","title":"Sr. Customer Success Manager, Solutions","company":{"id":9727,"name":"CADDi","domain":"caddi.com","url":"https://alion.io/company/caddi","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":74,"open_postings":14,"ghost_share":0.357,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":86,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-20T03:26:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T05:46:06Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"About CADDi\nCADDi is the Manufacturing AI Data Platform transforming a trillion-dollar global industry. By unifying fragmented engineering, procurement, production, and quality data, we empower enterprise manufacturers and their AI agents to make faster, smarter decisions every day.\nFounded in 2017 with dual headquarters in Chicago and Tokyo, CADDi serves manufacturing leaders across more than 20 countries. We recently announced a $114M Series D funding round at a $1.2B valuation, bringing total funding to $234M, backed by top-tier investors including Salesforce Ventures, Woven Capital, and Atomico.\nWe are expanding our North American operations rapidly and building next-generation products like CADDi Explorer and CADDi Agent. If you are eager to solve hard data and engineering problems while scaling a fast-growing unicorn, we’d love to talk.\nThe role\nAs a Sr. Customer Service Manager, you own a customer from first discovery through a live, adopted workflow, and then through expansion across the enterprise. You work directly with the people who run the plant floor, procurement, quality, and engineering from operational management up to the C-suite deciding where AI fits in their business.\nYou work with the CADDi AI Data Platform and suite of workflow-specific products a configurable tool you capitalize on for each customer. You are accountable for their success end-to-end: time-to-value, the deployment of the solutions we promised, and the measurable value they see enterprise-wide.\nThe role folds pre-sales, customer success, and data expertise into a single owner, working alongside an Account Executive on the commercial side and Forward Deployed Engineers who build the technical pieces beyond what you configure.\nWhat you’ll do\nUnderstand the customer\nMeet with cross-functional teams across engineering, procurement, quality, and operations onsite as needed to learn how they work and where time and money are lost.\nAdvise customer leaders, from operational management to the C-suite, on where AI and a shared data foundation create the most value, and agree on what success means for their business.\nIdentify the data that matters (drawings, quotes, part records, supplier data) and model it into the platform, working with Forward Deployed Engineers where deeper integration is needed.\nPartner with Sales before the deal closes to validate value with real customer data and show an early, concrete win.\nDeploy and drive adoption\nOwn the deployment plan from scoping to production, coordinating customer stakeholders across business units, IT, procurement, and compliance.\nDefine the semantic layer for the customer’s data, configure the data layer, and build the Explorer configuration and plugins the deployment needs, reusing existing configurations, plugins, and libraries wherever possible to move fast.\nDeploy CADDi’s workflow products for each user group and shape deployments of CADDi Agent.\nOrchestrate Forward Deployed Engineers on the technical gap between the standard platform and what the customer needs, such as data pipelines, custom integrations, and advanced analytics.\nDefine the success metrics and quality bar for each deployment, track them, and report progress to the customer and CADDi leadership.\nRun training and adoption sessions, and step in to troubleshoot as issues come up before and after launch.\nBuild and deliver tailored demos for prospects and existing customers.\nGrow the account and the product\nDesign and quantify ROI, and present findings to audiences from shop-floor users to the executive team to drive decisions and action.\nIdentify expansion opportunities within accounts and work with the Account Executive to turn them into new business, including upsell, cross-sell, and global rollout.\nBring what you see in the field back to Product and Engineering so it shapes the roadmap, and return reusable configurations and learnings to the shared library so the next deployment is faster.\nScope engagements in new industries and locations.\nWhat we value\nCuriosity and ownership: you keep digging past the first answer, and you follow through on every one of several complex, visible projects at once.\nComfort with ambiguity: you do your best work in messy, unstructured customer environments, and you know when to lead and when to support.\nBias for speed: you would rather put something real in front of users this week than something perfect next quarter.\nRequirements\nWho You Are\nAnalytical, structured thinker with a bias for action\nNatural relationship builder who earns trust quickly\nComfortable working cross-functionally and leading without authority\nThrives in ambiguous, fast-moving environments\nStrong communicator who can simplify complex ideas for different audiences\nCurious, adaptable, and energized by solving real customer problems\nReal Indicators You Might Be a Fit\nExperience in consulting, strategy & operations, BizOps, project management, rotational leadership development programs, or customer success\nNote: You do not need prior customer success experience\nTrack record of managing projects, clients, or cross-functional initiatives\nExposure to manufacturing, industrial operations, or SaaS environments\nAbility to break down messy problems into structured plans\nPassion for driving change and continuous improvement\nWillingness to work in-office 5 days a week and ability to travel up to 50% of the time\nWhy Join CADDi’s Customer Success Team?\nThese are real reasons our team members are passionate about this role:\nEnd-to-end ownership of customer outcomes with a clear line of sight to impact\n“Project Management × Product × Change Leadership” in one role\nAbility to shape product direction and influence CADDi’s roadmap\nWork directly with engineering, sales, and operations to make ideas real\nDeep exposure to both US and non-US business cultures\nDrive real transformation in how manufacturers operate\nSee value “come to life” on the shop floor, not just on slides\nBe part of a fast-growing team where high performers grow rapidly\nOpportunity to leave your mark on the foundational CS function in the US\nWhat we’re looking for\n8+ years in a customer-facing technical role (solutions consulting, implementation, forward-deployed engineering, analytics consulting, or similar), with a track record of owning complex deployments end-to-end and driving measurable adoption and expansion.\nStrong written and verbal communication with both technical and non-technical audiences, from operational management up to the C-suite.\nComfort structuring messy, multi-source data into clear models defining semantics and relationships is central to this role.CF\nWorking knowledge of Python, SQL, or similar tools for exploring data, and comfort reading API documentation and discussing system architecture with engineers, is a nice to have.\nManufacturing, industrial, or supply chain experience is a plus.\nWillingness to work from our Chicago office and travel [40-60%].\nBilingual Japanese/English is a MUST.\nUS Person status / ITAR eligibility is a plus.\nBenefits\nAt CADDi, we're committed to creating a work environment that fosters your well-being and professional development. Here are some of the benefits you'll enjoy as part of our team:\nCompensation: OTE: $100-$170k\nComprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy.\nOwnership & Rewards: Be a part of our success story with a competitive stock options plan.\nFinancial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one.\nGenerous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year.\nThriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings.\nLearning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives.\nFinancial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi.\nWe are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve.\nReady to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and let’s talk.","description_format":"text","description_chars":8776,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"Japanese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["401k plan","Health insurance","Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document AI","Industrial AI","Supply Chain AI","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-20T03:26:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":86,"reasons":["conf:0","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/caddi-sr-customer-success-manager-solutions","json_url":"https://alion.io/job/caddi-sr-customer-success-manager-solutions.json","meta":{"generated_at":"2026-10-29T07:45:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9727},"rest":"https://alion.io/mcp/rest/get_company?id=9727"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaddi-sr-customer-success-manager-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaddi-sr-customer-success-manager-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaddi-sr-customer-success-manager-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caddi-sr-customer-success-manager-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaddi-sr-customer-success-manager-solutions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2892854}},{"tool":"search_jobs","arguments":{"company":"caddi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2892854},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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