{"id":3953386,"url":"https://alion.io/job/cadence-client-service-associate-interpretation","title":"Client Service Associate (Interpretation)","company":{"id":4397290,"name":"Cadence","domain":"cadencetranslate.com","url":"https://alion.io/company/cadence-7","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-24T23:18:34Z","employer_posted_date":null,"last_verified_at":"2026-10-24T23:18:34Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"About UsCadence () is a language services firm servicing the due diligence industry. We started in Beijing in 2014 and the types of clients we serve are expert networks, investment firms, consulting firms and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career. \nKey ResponsibilitiesYou are a project manager for our interpretation team. Your job title would be Associate on our Client Service team. The full career track associated with this role can be seen on our careers page.\nYou'll play a key role in ensuring clients' interpretation and market research needs are met with precision and efficiency. Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals. As you master these core functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Services team.\nOur interpretation team covers both remote projects and on-site projects.\nNote - this role is to manage interpretation projects, not to actually interpret on behalf of clients.\nThe JobYou will manage multiple projects per day.\nProjects can begin and end on the same day (”I need an interpreter for a call at 8pm tonight”).\nOr they can span several weeks (”I am hosting three focus groups in three Chinese cities and need moderators to facilitate the focus groups and translate the output into English”).\n\nHere’s how you will interact with a project:\nScoping\nYou will speak with clients via email, phone, or WeChat about their needs\n\nYou will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met\n\nYou will identify colleagues to assist based on the relevant time zones or regions for the project\n\nMatchmaking\nYour top responsibility is to identify the best linguist in our community for the client’s objective\n\nYou will need to present that linguists’ experience in a relevant way for the project\n\n... or you will need to recruit a new one if there isn’t an ideal match\n\nYou will need to constantly evaluate profitability and client satisfaction\n\nExecuting\nYou will need to sync up expectations between client(s) and linguist(s)\n\nYou may need to chaperone calls to ensure they begin successfully\n\nYou will need to speak with clients after projects to make sure they are satisfied\n\nKey Requirements\nBachelor’s degree in a related field\n\nFluency in English. Fluency in an additional language is a bonus.\n\nExperience with Salesforce or similar CRM systems\n\nExcellent written and verbal communication and client service skills\n\nStrong organizational and multitasking abilities\n\nAbility to work under pressure in a fast-paced environment\n\nAbility to work effectively in both independent and team environments\n\nGoal-oriented, driven, and highly motivated to succeed & take on challenges\n\nEntry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus\n\nWorking Hours & Location\nThis is a fully-remote role where you can work from home (WFH)\n\nYou will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region (eg - LatAm applicants will work AMER hours)\n\nWeekends and overnights shifts are available with a commensurate increase in compensation.\n\nCompensation & Benefits\nSalary commensurate with experience\n\nPaid time off\n\nHealth insurance\n\nAnnual allowance for professional development expenses\n\nSalary: Commensurate with experienceOriginally posted on Himalayas","description_format":"text","description_chars":3932,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T05:28:10Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.79,"p_room":0.9,"age_days":15,"expected_fill_days":25,"reasons":["seen:15","win:mid","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/cadence-client-service-associate-interpretation","json_url":"https://alion.io/job/cadence-client-service-associate-interpretation.json","meta":{"generated_at":"2026-11-09T06:24:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4397290},"rest":"https://alion.io/mcp/rest/get_company?id=4397290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcadence-client-service-associate-interpretation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcadence-client-service-associate-interpretation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcadence-client-service-associate-interpretation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cadence-client-service-associate-interpretation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcadence-client-service-associate-interpretation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3953386}},{"tool":"search_jobs","arguments":{"company":"cadencetranslate.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3953386},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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