{"id":4289822,"url":"https://alion.io/job/cadence-design-systems-lead-design-engineer-27","title":"Lead Design Engineer","company":{"id":4351,"name":"Cadence Design Systems","domain":"cadence.com","url":"https://alion.io/company/cadence","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":109,"ghost_share":0,"stale_share":0.78,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-11-13T22:54:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T22:54:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.\nPrincipal Customer Support Manager\nArtisan Foundation IP Group, Cadence | Bangalore, Hyderabad or Noida\nRole Summary\nLead end-to-end customer support for Artisan Physical IP products, including standard cells, embedded memories, GPIO and mixed-signal/foundation IP. Serve as the senior customer advocate and technical bridge between customers and Physical IP R&D, from issue intake and triage through solution evaluation, technical resolution, communication and verified closure. Partner across Engineering, Product Management, Quality, Operations, Sales and IT to protect customer commitments and convert recurring issues into scalable improvements.\nKey Responsibilities\n\n Own case intake, prioritization, assignment, escalation, aging, resolution tracking, customer validation and closure for Physical IP product and delivery issues.\n\n Lead customer-facing technical reviews and complex escalations, clearly communicating the problem definition, investigation status, solution alternatives, risks, required actions and closure criteria.\n\n Act as the technical bridge between customers and Physical IP R&D, translating customer requirements and SoC integration issues into actionable engineering problems, evaluating alternative solutions and trade-offs, and driving the most appropriate path to resolution.\n\n Apply structured problem-solving and root-cause analysis to distinguish symptoms from underlying causes and develop practical containment, workaround and long-term corrective solutions.\n\n Drive technical issue qualification and reproduction by ensuring customer use conditions, SoC integration context, configuration data, reports, logs and test cases are sufficiently documented for effective investigation across engineering and partner teams.\n\n Establish support governance and review cadences; maintain dashboards covering responsiveness, time to containment and resolution, backlog aging, recurrence, reopened cases, corrective-action progress and customer impact.\n\n Translate support trends into product, collateral, documentation, training, knowledge-base, delivery-platform and process improvements.\n\n Partner with Artisan Product Management and Engineering on support readiness for new Physical IP products, foundry technologies, platform releases and delivery changes.\n\n Build reusable troubleshooting guides, FAQs and playbooks; coach teams on case ownership, escalation and customer communication; advance automation, self-service, analytics and AI-enabled support.\nRequired Qualifications\n\n Bachelor's or Master's degree in Electronics, Electrical Engineering, Computer Engineering or a related discipline.\n\n 10+ years in customer support, applications engineering, product engineering, technical program management or a related semiconductor/EDA customer-facing role.\n\n Working knowledge of the Physical IP lifecycle, including development, characterization, qualification, release and secure customer delivery, together with a strong understanding of Physical IP integration into SoC implementation flows.\n\n Strong technical problem-solving skills, with the ability to analyze complex customer issues, develop and evaluate alternative solutions and trade-offs, and communicate recommendations clearly to customers and R&D teams.\n\n Experience leading complex customer escalations and coordinating technical resolution across distributed engineering and business teams.\n\n Ability to establish operating processes, service metrics, management reporting and accountability without direct authority.\n\n Excellent analytical, prioritization and executive communication skills, with the ability to explain complex technical issues clearly.\nPreferred Qualifications\n\n Experience supporting standard cells, embedded memories, GPIO, mixed-signal IP or related foundation IP in foundry and advanced-node environments.\n\n Familiarity with PDKs, product collateral, customer portals, entitlement/access workflows, licensing, secure data delivery and issue-management systems.\n\n Experience with Jira, Salesforce or similar case-management tools, plus Power BI, advanced Excel, Confluence, automation or AI-enabled workflows.\nCritical Success Factors\nCustomer advocacy with balanced technical and business judgment | Structured problem-solving and solution orientation | Effective customer-to-R&D translation | Calm leadership during high-impact escalations | Ownership through verified closure | Clear, concise communication | Scalable support capability rather than individual heroics\nWe’re doing work that matters. Help us solve what others can’t.","description_format":"text","description_chars":4669,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EDA Software","Semiconductor IP & Chip Design Services"],"lifecycle":[{"event":"open","at":"2026-11-13T22:54:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-14T01:13:50Z"},"pay":null,"html_url":"https://alion.io/job/cadence-design-systems-lead-design-engineer-27","json_url":"https://alion.io/job/cadence-design-systems-lead-design-engineer-27.json","meta":{"generated_at":"2026-11-14T01:13:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":746,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4351},"rest":"https://alion.io/mcp/rest/get_company?id=4351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcadence-design-systems-lead-design-engineer-27"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcadence-design-systems-lead-design-engineer-27"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcadence-design-systems-lead-design-engineer-27"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cadence-design-systems-lead-design-engineer-27\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcadence-design-systems-lead-design-engineer-27"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4289822}},{"tool":"search_jobs","arguments":{"company":"cadence.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4289822},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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