{"id":1186662,"url":"https://alion.io/job/cadence-design-systems-principal-application-engineer-4","title":"Principal Application Engineer","company":{"id":4351,"name":"Cadence Design Systems","domain":"cadence.com","url":"https://alion.io/company/cadence","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":102,"ghost_share":0,"stale_share":0.814,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:02:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-13T15:34:46Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.\nPosition Title\nPrinciple Application Engineer - Customer Excellence\nDepartment\nCustomer Success / Customer Excellence\nReporting To\nHead of Customer Success\nLocation\nRemote / Hybrid\nTravel\nPeriodic travel to customer sites, industry events, and internal planning sessions\nPOSITION OVERVIEW\nThe Customer Excellence Manager (CEM) is responsible for helping strategic customers achieve measurable business and engineering outcomes through successful adoption of our simulation and engineering software solutions.\nThe CEM serves as the trusted advisor and primary post-sales relationship owner, developing customer success plans, driving adoption initiatives, monitoring customer health and sentiment, and ensuring customers realize maximum value from their investment.\nThe ideal candidate combines strong CAE and engineering software knowledge with customer engagement, strategic account management, stakeholder alignment, and business acumen. This role requires close collaboration with Sales, Application Engineering, Support, Product Management, and Marketing teams to deliver exceptional customer outcomes while supporting retention and long-term account growth.\nKey Responsibilities\nCustomer Success & Value Realization: Own customer success outcomes by driving product adoption, value realization, and achievement of customer business and engineering objectives throughout the customer lifecycle.\nStrategic Customer Engagement: Build trusted relationships with technical, management, and executive stakeholders, serving as a strategic advisor and advocate for customer success.\nCustomer Health & Retention: Monitor customer health, adoption trends, and sentiment to proactively identify risks, develop recovery plans, and support long-term customer retention.\nAccount Planning & Growth: Collaborate with Sales and Account Teams to contribute customer insights, support account planning activities, and identify opportunities for product adoption, expansion, and growth.\nCross-Functional Leadership: Coordinate activities across Sales, Application Engineering, Support, Product Management, Professional Services, and Marketing to ensure successful customer outcomes.\nVoice of the Customer: Represent customer needs and feedback within the organization, helping influence product priorities, adoption strategies, and customer experience improvements.\nExecutive Business Reviews & Governance: Lead customer governance discussions and business reviews that demonstrate value, align stakeholders, identify opportunities, and strengthen strategic relationships.\n Customer Advocacy: Develop customer champions and advocates who can participate in reference programs, industry events, case studies, and other strategic engagement initiatives.\nQualifications\nEducation\nBachelor's or Master's degree in Mechanical Engineering, Aerospace Engineering, Automotive Engineering, Industrial Engineering, or a related engineering discipline.\nExperience\n5+ years of experience in Customer Success, Technical Account Management, Business Development, Application Engineering, Technical Consulting, Pre-Sales, or Account Management within engineering software, CAE, simulation, PLM, CAD, or related technology industries.\nExperience managing strategic customer relationships and driving long-term adoption programs.\nExperience conducting customer reviews, executive engagements, and technical discussions with multiple stakeholder levels.\nProven history of supporting customer retention, adoption growth, and business expansion initiatives.\nCore Competencies\nStrong customer-centric mindset.\nStrategic account planning and stakeholder management.\nAbility to leverage AI tools to enhance customer engagement, adoption, reporting, and productivity.\nExecutive communication and presentation skills.\nCustomer health and sentiment management.\nValue realization and adoption planning.\nCross-functional leadership and influence without authority.\nAnalytical and problem-solving capabilities.\nStrong business and commercial acumen.\nAbility to manage multiple priorities in a fast-paced environment.\nTools & Platforms\nCRM platforms such as Salesforce.\nCustomer Success platforms such as Gainsight.\nBring AI expertise\nCustomer adoption and engagement analytics tools.\nMicrosoft Office and collaboration platforms.\nKey Performance Indicators (KPIs)\nCustomer Outcomes: Achievement of customer success plan objectives; customer adoption and utilization growth; successful onboarding and adoption milestones.\nCustomer Health: Customer health score improvements; customer sentiment and relationship strength; risk identification and mitigation effectiveness.\n Retention & Growth: Customer retention rate; contribution to Net Revenue Retention (NRR); expansion opportunities identified and supported; renewal readiness and account stability.\nCustomer Advocacy: Customer references and success stories generated; product feedback submitted and acted upon; participation in advocacy and community initiatives.\nOperational & Reporting: Accurate customer planning, reporting, and cross-functional execution.\nIdeal Candidate Profile\nA successful candidate will be a technically credible CAE professional who can build trusted relationships, drive customer adoption, influence cross-functional teams, manage customer sentiment, contribute to account planning, and identify business growth opportunities while ensuring customers achieve measurable engineering and business outcomes.\nWe’re doing work that matters. Help us solve what others can’t.","description_format":"text","description_chars":5615,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EDA Software","Semiconductor IP & Chip Design Services"],"lifecycle":[{"event":"open","at":"2026-09-24T15:02:33Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.578,"p_room":0.9,"age_days":18,"expected_fill_days":47,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cadence-design-systems-principal-application-engineer-4","json_url":"https://alion.io/job/cadence-design-systems-principal-application-engineer-4.json","meta":{"generated_at":"2026-10-13T20:49:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4351},"rest":"https://alion.io/mcp/rest/get_company?id=4351"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcadence-design-systems-principal-application-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcadence-design-systems-principal-application-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcadence-design-systems-principal-application-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cadence-design-systems-principal-application-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcadence-design-systems-principal-application-engineer-4"}]}