{"id":471465,"url":"https://alion.io/job/cae-customer-service-representative-2","title":"Customer Service Representative","company":{"id":48493,"name":"CAE","domain":"cae.com","url":"https://alion.io/company/cae-flight-services-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":57,"ghost_share":0,"stale_share":0.772,"repost_share":0.018,"time_to_fill_p50_days":34,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":68},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-11T23:03:11Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Description\nThe Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities.\nThis is a full-time, fully onsite position operating on a Thursday to Tuesday schedule.\nKey responsibilities include:\nProvide exceptional customer service to internal and external customers.\n\nGreet customers and visitors and manage front desk reception activities.\n\nOperate and monitor the main telephone switchboard.\n\nManage customer check-in processes and verify required documentation.\n\nReview, scan, and maintain regulatory and customer documentation.\n\nPrepare, issue, and manage security badges and access credentials.\n\nSupport customer registrations within the Pelesys learning management system.\n\nVerify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.\n\nMonitor and action customer inquiries received through the Client Services inbox.\n\nConduct customer outreach and follow-up communications in advance of scheduled training.\n\nProcess training payments and perform daily monitoring of COD (Cash on Delivery) activities.\n\nGenerate statistical and operational reports as required.\n\nAssist with customer lounge services.\n\nSupport exam invigilation activities as required.\n\nPrioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.\n\nWork independently while collaborating with internal departments to ensure efficient customer service delivery.\n\nPerform other related customer service and administrative duties as assigned.\n\nMinimum Qualifications\nMinimum 2 years of work experience\n\nCEGEP DEC or equivalent education.\n\nBilingual in English and French, with strong verbal and written communication skills.\n\nIntermediate proficiency with Microsoft Office applications, including Excel.\n\nStrong attention to detail and accuracy when handling documentation and customer information.\n\nAbility to manage multiple priorities and customer interactions simultaneously.\n\nDemonstrated organizational skills and ability to work effectively with frequent interruptions.\n\nAbility to work independently and exercise sound judgment when prioritizing tasks.\n\nEligibility to obtain and maintain Controlled Goods Program requirements, if applicable.\n\nPreferred Qualifications\nMinimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.\n\nAdministrative or office administration education.\n\nExperience working in an aviation, flight training, or aviation operations environment.\n\nAdditional language skills beyond English and French.\n\nExperience in hotel, hospitality, concierge, or high-volume reception environments.\n\nBenefits\nWe’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:\nDynamic and collaborative team environment.\n\nStimulating work environment.\n\nCulture where initiative is recognized and valued.\n\nOpportunity to contribute to a variety of projects within a multidisciplinary team.\n\nAttractive employee benefits.\n\nAbout CAE\nAt CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.\nPosition Type\nRegularEqual Opportunity & Accommodations\nCAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available-contact your recruiter or email  if needed.\nData Privacy\nPrivacy Statement | CAE\nAs part of our process, we may use AI-supported tools to help review applications, with human decision-making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.","description_format":"text","description_chars":4601,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Professional Services","Space & Aerospace"],"lifecycle":[{"event":"open","at":"2026-09-06T13:24:36Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.329,"p_room":0.44,"age_days":45,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/cae-customer-service-representative-2","json_url":"https://alion.io/job/cae-customer-service-representative-2.json","meta":{"generated_at":"2026-10-12T02:13:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3166,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48493},"rest":"https://alion.io/mcp/rest/get_company?id=48493"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcae-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcae-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcae-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cae-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcae-customer-service-representative-2"}]}