{"id":3774149,"url":"https://alion.io/job/cae-customer-service-support-specialist","title":"Customer Service Support Specialist","company":{"id":48493,"name":"CAE","domain":"cae.com","url":"https://alion.io/company/cae-flight-services-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":58,"ghost_share":0,"stale_share":0.707,"repost_share":0.034,"time_to_fill_p50_days":39,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T22:37:41Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-11T06:38:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness.Job Description\nServe as a primary point of contact for students and clients throughout the training process.\nProvide exceptional customer service and timely support regarding enrollment, training schedules, housing, billing, onboarding, and student services.\nCoordinate and facilitate student onboarding activities, including orientation, welcome communications, and student preparedness initiatives.\nPartner with Flight Instructors, Training Managers, and Operations personnel to support student success and ensure a positive training experience.\nAssist students with housing arrangements, transportation resources, local community information, and general acclimation to training and life in the United States.\nManage student records and maintain accurate student information within company databases and learning management systems.\nCoordinate enrollment activities, student registrations, and program changes.\nSupport billing processes by reviewing student accounts, processing required documentation, and assisting with payment-related inquiries.\nMonitor student progress and collaborate with appropriate departments to resolve issues that may impact training completion or customer satisfaction.\nRespond to student, client, and internal inquiries through phone, email, and in-person interactions in a professional and timely manner.\nMaintain accurate documentation and records in compliance with company policies and applicable regulatory requirements.\nCoordinate communication between students, instructors, airline partners, and administrative departments.\nAssist with student service programs, engagement activities, and initiatives designed to improve the overall student experience.\nSupport international students by providing guidance regarding program requirements, documentation processes, housing resources, and general student support services.\nAssist with the preparation, processing, and maintenance of student documentation, including immigration-related records and reporting when applicable.\nServe as a liaison between students and internal departments to facilitate issue resolution and ensure customer satisfaction.\nPrepare reports, maintain tracking systems, and assist management with student service metrics and operational reporting.\nParticipate in audits, regulatory reviews, and compliance activities as required.\nContinuously identify opportunities to improve processes, enhance customer service, and streamline the student experience.\nPerform other duties and administrative responsibilities as assigned.\n\nMinimum Qualifications\nExperience supporting customers, students, or clients in a service-focused environment.\nCustomer service orientation with a commitment to creating a positive student and client experience.\nExcellent verbal and written communication skills.\nInterpersonal skills with the ability to build relationships across diverse cultures and backgrounds.\nOrganizational skills with the ability to manage multiple priorities in a fast-paced environment.\nAttention to detail and accuracy.\nProblem-solving and conflict-resolution abilities.\nAbility to work independently while collaborating effectively within a team environment.\nProficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.\nAbility to create reports, analyze data, and use Excel formulas and spreadsheets.\nTime management and follow-through skills.\nAbility to handle sensitive and confidential information with professionalism.\nAdaptability and flexibility to support changing business and operational needs.\nPhysical Summary\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.\nOccasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.\nOccasionally moves in different positions in tight or confined spaces.\nConstantly remains in a stationary position, standing or sitting.\nOccasionally moves about to accomplish tasks or travel.\nOccasionally adjusts or moves objects up to 20 pounds.\nConstantly performs repeating motions involving wrists, hands, and fingers.\nBenefits\nWe've designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:\nComprehensive medical, dental, vision, and EAP plans\n401(k) and employee stock purchase programs with CAE match\nGenerous paid time off, including parental leave and vacation\nCompany-paid life insurance, AD&D, short-term disability, and caregiver support\nVoluntary legal coverage, long-term care, dependent life insurance, pet insurance, and FSA programs\nAdditional programs supporting healthy work-life balance and personal and professional well-being\nE-Verify\nAs a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here EEO is the Law poster.\nAbout CAE\nAt CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.\nStay informed about recruitment scams. Learn how to identify legitimate CAE communications and avoid fraudulent offers. [Learn more →]\nPosition Type\nRegularEqual Opportunity Employer\nCAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at .\nData Privacy\nPrivacy Statement | CAE\nAs part of our process, we may use AI-supported tools to help review applications, with human decision-making at every step. CAE thanks all applicants for their interest. 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