{"id":3705671,"url":"https://alion.io/job/caesars-entertainment-guest-service-supervisor","title":"GUEST SERVICE SUPERVISOR","company":{"id":1758419,"name":"Caesars Entertainment","domain":"caesars.com","url":"https://alion.io/company/caesars-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":106,"ghost_share":0,"stale_share":0.802,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shelbyville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T20:58:34Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T03:57:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Oversees daily operations of Players Club Centers, promotions and other marketing areas.\n Responsible for the consistent execution of Players Club initiatives.\nMaintains customer information, assuring the highest standards of data entry and confidentiality.\nProvide superior level of guest service.\nMaintain extensive knowledge of products, services, promotions, and programs.\nResponsible for processing all player transactions for casino player club members.\nAnswers inquiries by clarifying desired information; researching, locating, and providing information.\nAnswers incoming and make outbound telephone calls according to designated service and productivity standards.\nSolicits and identifies new gaming customers for the Players Club program.\nMust have the ability to make sound decisions in providing complimentary items based on tracked play.\nExcellent interpersonal, communication, team building and problem-solving skills required.\nThe ability to resolve stressful situations.\nAnalytical skills and customer service required.\nRegularly communicate with team and manage time effectively.\nResponds promptly and discreetly to guest inquiries.\nWalk casino floor and identify uncarded patrons and influence new card sign-up when needed.\nAssist guests in high limit host office when needed.\nOrganize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level.\nDemonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions.\nBe knowledgeable of property, product, promotions, and events\n\nAssist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged\n\nUpdate account information through utilization\n\nAct as a guest liaison, handle issues & resolve situations to ensure smooth operations\n\nFollow all submissions, SOPs, and IGC requirements.\n\nExecutes and announces casino promotions.\n\nMust be able and willing to work evenings, weekends, and holidays.\n\nAbility to perform multiple tasks in an efficient manner.\n\n One to three (1-3) years casino marketing or slot host experience required;\n\nHigh School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience.\n\nExcellent interpersonal, communication, team building and problem solving skills required.\n\nProficient knowledge of Microsoft Office, Excel, and word is required.\n\nADDITIONAL REQUIREMENTS\nResponsible for fostering a fun environment.\n\nResponsible for being gracious to all guests and co-workers.\n\nResponsible for promoting a positive influence in the community and participating in company-sponsored events.\n\nEnthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.\n\nEnsures that behavior and appearance are in compliance with established standards.\n\nMaintains a professional work environment with management and staff.\n\nRoutine standing/walking; frequent reaching, bending, stooping and carrying/ handling/lifting up to 40 pounds.\n\nMust be able to work in a smoking environment.\n\nAccess to general gaming floor.","description_format":"text","description_chars":3240,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T20:58:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":33,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/caesars-entertainment-guest-service-supervisor","json_url":"https://alion.io/job/caesars-entertainment-guest-service-supervisor.json","meta":{"generated_at":"2026-11-10T04:22:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10199,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758419},"rest":"https://alion.io/mcp/rest/get_company?id=1758419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaesars-entertainment-guest-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaesars-entertainment-guest-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaesars-entertainment-guest-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caesars-entertainment-guest-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaesars-entertainment-guest-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3705671}},{"tool":"search_jobs","arguments":{"company":"caesars.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3705671},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}