# GUEST SERVICE SUPERVISOR

Oversees daily operations of Players Club Centers, promotions and other marketing areas. Responsible for the consistent execution of Players Club initiatives. Maintains customer information, assuring the highest standards of data entry and confidentiality. Provide superior level of guest service. Maintain extensive knowledge of products, services, promotions, and programs. Responsible for processing all player transactions for casino player club members. Answers inquiries by clarifying desired information; researching, locating, and providing information. Answers incoming and make outbound telephone calls according to designated service and productivity standards. Solicits and identifies new gaming customers for the Players Club program. Must have the ability to make sound decisions in providing complimentary items based on tracked play. Excellent interpersonal, communication, team building and problem-solving skills required. The ability to resolve stressful situations. Analytical skills and customer service required. Regularly communicate with team and manage time effectively. Responds promptly and discreetly to guest inquiries. Walk casino floor and identify uncarded patrons an

- **Id**: 3705671
- **Url**: <https://alion.io/job/caesars-entertainment-guest-service-supervisor>
- **Role**: Field & Service
- **Role family**: Field & Service
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Shelbyville, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T20:58:34Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-11T17:25:39Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 3240
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 1758419
- **Name**: Caesars Entertainment
- **Domain**: caesars.com
- **Url**: <https://alion.io/company/caesars-com>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 79
- **Open postings**: 85
- **Ghost share**: 0
- **Stale share**: 0.824
- **Repost share**: 0
- **Time to fill p50 days**: 33
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

## Lifecycle

- Event: open; At: 2026-11-03T20:58:34Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 7
- **Expected fill days**: 33
- **Reasons**: conf:5, stale_co, velocity, win:early, comp:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.