{"id":3969577,"url":"https://alion.io/job/caesars-entertainment-payment-escalation-specialist","title":"Payment Escalation Specialist","company":{"id":1758419,"name":"Caesars Entertainment","domain":"caesars.com","url":"https://alion.io/company/caesars-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":85,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T11:34:01Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Payment Escalation Specialist manages escalations from Customer Support and VIP Support related to payment issues. You will investigate and resolve payment-related concerns using back-office payment systems and tools, ensuring accuracy and timely resolution. This role also serves as a point of contact for escalations originating outside of Customer Support, including Executive, Marketing, and Regulatory complaints. Professionalism, strong communication skills, attention to detail, and the ability to multitask in complex situations are essential to success in this position.\n Investigate and resolve payment-related customer issues within strict SLAs, maintaining \naccuracy and professionalism.\nUtilize payment processing systems and back-office tools to research deposits, withdrawals, and transaction discrepancies.\nPartner with Customer Support Managers to review trends, data insights, and opportunities for process improvement.\nBuild strong working relationships across departments at all levels of the organization.\nHandle escalated concerns with a calm, patient, and solution-driven approach.\nSupport administrative and operational tasks within the Payments Support team.\nPerform additional duties that contribute to overall payments operations as assigned.\nMaintain clear, timely communication across the Customer Support environment.\nHelp promote a consistent, engaging, and positive team culture.\n Minimum of 6 months experience in a Payments role, using payment systems or back-office financial tools.\nStrong attention to detail with the ability to identify discrepancies and follow procedures accurately.\nExcellent written and verbal communication skills.\nAbility to multitask effectively in a fast-paced environment.\nAvailability to work nights, weekends, and holidays as needed.\nProfessional, calm, and patient approach escalations and difficult situations.\nStrong initiative, proactivity, and willingness to take ownership.\nAbility to work independently with minimal supervision.\nStrong prioritization and organizational skills.\nConfidence in assessing situations and making well-informed decisions.\nAbility to obtain work authorization and any required regulatory licensing.\nSuccessful completion of a background check and drug screen is required.\nADDITONAL REQUIREMENTS\nMust be able to sit for extended periods.\nMust be able to type and communicate by 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