{"id":3705670,"url":"https://alion.io/job/caesars-entertainment-poker-supervisor","title":"POKER SUPERVISOR","company":{"id":1758419,"name":"Caesars Entertainment","domain":"caesars.com","url":"https://alion.io/company/caesars-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":85,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shelbyville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T20:58:34Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T11:34:01Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Supervises the operations of poker on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.\n Inspires others by demonstrating a high level of commitment and energy in all endeavors.\nComply with Indiana Gaming Commission Regulations, approved internal controls, as well as company policies. \nActs as a positive role model for all team members. \nConveys positive energy and enthusiasm focusing on customer interaction. \nCommunicates service problems, team plans, goals, business strategy and property promotions in buzz sessions and facilitates problem-solving meetings with team. \nImmediately addresses service issues and follows up to ensure guest satisfaction. \nDevelops highly skilled, successful team members, sets realistic and measurable service standards and holds employees accountable to meet them. \nAddresses team member performance issues, coaches for improvement and provides ongoing feedback. \nUses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance. \nMaintains accurate and up-to-date team member records and completes performance reviews timely. \nIncludes training, selecting, directing work of Poker personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring/implementing legal compliance matters. \nOversees the operations of assigned area. \nMaintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate. \nTakes responsibility for maintaining dealing procedures.\nVerbally informs the Poker Shift Manager as well as surveillance of unnatural or irregular play. \nPresents oneself as a credit to the company and encourages others to do the same. \nSupports department, property and company initiatives without reservation. \n High school diploma or equivalent required. \nMust have significant Poker experience as a dealer and/or supervisor capacity. \nExcellent math skills and the ability to multi-task are required. \nPossess analytical, critical thinking, interpersonal and problem-solving skills. \nEnjoys entertaining and communicating with the public. \nMust have a professional appearance and be team player. \nADDITIONAL REQUIREMENTS\nMust be able to sit/stand for long periods of time (minimum of 2 hour intervals).\n\nResponds to visual and aural cues.\n\nMust have the manual dexterity to manipulate cards, as well as operate a computer.\n\nMust be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort and stack.\n\nMust be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator.\n\nMust be able to tolerate areas containing second hand smoke, strong odors, dust, loud noises and bright lights.\n\nMust qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.\n\nAccess to gaming floor required","description_format":"text","description_chars":3304,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T20:58:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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