{"id":2224364,"url":"https://alion.io/job/caesars-front-desk-agent","title":"Front Desk Agent","company":{"id":1758419,"name":"Caesars Entertainment","domain":"caesars.com","url":"https://alion.io/company/caesars-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":123,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Black Hawk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T04:10:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Front Desk Agent delivers exceptional guest service by managing check-ins, check-outs, reservations, and guest inquiries with professionalism and efficiency. This role maintains awareness of hotel occupancy, processes financial transactions accurately, assists with luggage and coat check needs, and supports PBX operations as required. The Front Desk Agent ensures a welcoming, organized, and service-focused environment for all guests and team members. Starting Pay: $20.00\n Provide superior guest service by greeting guests warmly, responding to inquiries, and resolving concerns with professionalism and courtesy.\nRegister guests during check-in and check-out, ensuring accurate collection of credit, identification, and required information while safeguarding confidential data.\nMaintain awareness of hotel occupancy, room availability, and special events to support efficient operations.\nAnswer telephones promptly and courteously; assist PBX with incoming calls as needed.\nPrepare daily cash reports, balance payments and disbursements, and follow all cash-handling procedures.\nRecord sundry sales in Micros, process payments, and provide correct change.\nAssist with periodic inventories and maintain accurate documentation.\nAccept, confirm, and modify reservations while following established procedures.\nAssist guests with luggage handling, storage, and retrieval as needed.\nEnsure the safety and security of guests, team members, and property assets.\nMaintain a clean, organized, and professional front desk and lobby environment.\nDemonstrate thorough knowledge of special events, promotions, and property amenities to assist guests effectively.\nComplete all required company training within designated timeframes.\nPerform night audit duties when assigned, including balancing accounts, preparing reports, posting room and tax, and closing the business day.\nPerform additional duties or special assignments as required.\n High school diploma or GED preferred.\nAbility to read, write, and understand simple instructions.\nStrong verbal communication skills and basic math proficiency.\nAbility to operate a computer, multi-line switchboard, reservation systems (CMS, LMS), Micros terminal, credit card machine, and standard office equipment.\nAbility to work under frequent time pressure in a fast-paced, interruptive environment.\nAbility to maintain punctuality and work a flexible schedule including nights, weekends, and holidays.\nAbility to work independently while maintaining accuracy and attention to detail.\nADDITIONAL REQUIREMENTS\nAbility to stand for extended periods (approximately 90% of shift) and walk as needed.\nAbility to lift up to 75 pounds (luggage) and push/pull up to 150 pounds (luggage cart).\nAbility to work in environments with noise, varied temperatures, dust, and fumes.\nAbility to safely use elevators, stairs, and front desk equipment.\nAbility to use a keyboard and monitor for extended periods.\nCompliance with all company policies, safety procedures, and regulatory requirements.","description_format":"text","description_chars":3019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible 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