{"id":1917733,"url":"https://alion.io/job/caesars-front-desk-shift-manager-graveyard-silver-legacy","title":"Front Desk Shift Manager- Graveyard- Silver Legacy","company":{"id":1758419,"name":"Caesars Entertainment","domain":"caesars.com","url":"https://alion.io/company/caesars-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":135,"ghost_share":0,"stale_share":0.985,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":2692},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T17:00:34Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-20T05:44:52Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Provide supervisory assistance, support and job knowledge to the various front office positions.\n Supervise day-to-day activities of the front desk clerks and rack clerks\n\nPerform pre-shift briefings for all front desk personnel\n\nHandle any guest complaints/problems\n\nAssist with group and VIP arrivals/departures\n\nReview and make recommendations regarding scheduling\n\nAct as the liaison between the other front office departments regarding requests for service from the hotel guests\n\nMonitor rooms available and the placement of guests\n\nRecommend and assist with the implementation of policies and procedures\n\nAdhere to Payment Card Industry Security Standards (PCI Compliance)\n\nMaintain established procedures of the front desk\n\nMonitor clerk overages and shortages\n\nTrain new and existing front desk clerks\n\nAssist guest services area when required\n\nAnswer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests\n\nMonitor upsells through LUXE for agents\n\nAssist with front desk kiosks to make sure they are working correctly\n\nEnsure area is neat and fully stocked at the end of shift\n\nPerform periodic reviews and counseling of employees as needed\n\nAchieve daily maximum occupancy levels\n\nExemplify our core values, family style service, our mission and vision\n\nExemplify our DEI (diversity, equity, inclusion) culture\n\nPerform other job-related duties as assigned\n\n Excellent communication skills with the ability to read, write, and communicate verbally in English\nAbility to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours \nDecision-making skills\nUnderstand and comply with all company and departmental rules, regulations, policies and procedures\nHigh School diploma or equivalent \nADDITIONAL REQUIREMENTS\nMust be able to respond to visual and aural cues\nMust have manual dexterity to operate all office equipment \nMust be able to maneuver around office and property\nMust be able to lift and carry up to 30 pounds \nMust be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job \nOffice environment may include variable temperature and lighting levels\nGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.\nPERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. 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