Hotel Operations Manager

The Hotel Operations Manager plays a key leadership role in driving an exceptional guest experience and ensuring all hotel operations run seamlessly. This position oversees both front-of-house and back-of-house departments, partnering closely with team leaders to maintain service excellence, operational efficiency, financial performance, and brand standards.

We’re seeking a hospitality leader who thrives in a dynamic, people-centered environment and enjoys elevating the guest experience through coaching, collaboration, and proactive problem-solving. The ideal candidate is dedicated to fostering a positive culture, supporting staff development, and creating memorable stays through consistent operational excellence.

• Provide overall leadership and oversight of hotel operations, ensuring efficient performance while maintaining appropriate staffing levels.
• Deliver an exceptional guest experience by addressing guest concerns, leading service recovery efforts, and driving initiatives that enhance satisfaction and service quality.
• Recruit, train, coach, and develop team members, fostering a culture of collaboration, accountability, continuous improvement, and service excellence.
• Support financial and administrative operations through budgeting, forecasting, payroll management, cost-control initiatives, KPI monitoring, and compliance with company policies and regulatory requirements.
• Maintain property standards by overseeing maintenance activities, safety procedures, inspections, cleanliness, brand standards, and vendor relationships to ensure a safe, welcoming, and well-maintained environment.

• Previous experience in hotel operations or hospitality leadership.
  • Prefer experience working in a casino hotel.
• Strong understanding of hotel departments, guest service standards, and operational workflows.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to lead diverse teams and foster a positive work environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Advanced knowledge of and experience with hotel management systems.
  • Prefer experience working with LMS.
• Knowledge of budgeting, forecasting, and operational financials.
• Hospitality or business-related education or certification.