{"id":4123976,"url":"https://alion.io/job/cai-cws-support-specialist","title":"CWS Support Specialist","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":28,"ghost_share":0,"stale_share":0.893,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T01:03:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"CWS Support SpecialistReq number:\nR8939Employment type:\nFull timeWorksite flexibility:\nRemoteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nWe are looking for a motivated CWS Support Specialist ready to take us to the next level! If you have administrative and customer service skills, and are looking for your next career move, apply now.Job Description\nThe CWS Support Specialist performs administrative duties in support of the daily operations of CAI's Workforce Services (WS) programs. This role assists the Contract and Account Managers by supporting administrative tasks associated with the overall contract workflow and managing a contract-specific help desk for users. This is a full-time and remote opportunity.\nWhat You'll Do\nData Management: Maintain data within the Vendor Management System (VMS) related to worker engagements, changes, and terminations\nTimesheet Tracking: Track missing timesheets to ensure compliance with WS contract terms\nReporting: Respond to reporting requests and deliver pre-existing reports; create and edit basic reports to meet customer needs\nHelp Desk Management: Manage the contract-specific help desk, resolving basic inquiries and escalating issues as necessary\nUser Support: Perform password resets and maintain user profiles within the system\nInvoicing Inquiries: Respond to invoicing inquiries in a timely manner\nClerical Support: Perform clerical and administrative tasks to support overall contract workflow\nTeam Collaboration: Work collaboratively within the team to provide support to the business\nDigital Record Maintenance: Maintain digital records to ensure accuracy and accessibility\nPO Limit Management: Monitor and manage purchase order limits to ensure compliance with contractual agreements\nRoll-Off Reports: Prepare and analyze roll-off reports to track worker transitions and engagements\nFuture Time Fallout Management: Anticipate and manage future time fallout, ensuring all engagements are tracked and accounted for\nCommunication: Coordinate and communicate with internal and external business partners via phone and email\nCompliance Monitoring: Review reports to ensure compliance with WS contract terms and track timesheet adherence\nHelp Desk Monitoring: Monitor and respond to WS contract help desk inquiries\nWhat You'll Need\nRequired:\nEducation/Experience: Associate's Degree with 1+ years of experience, or 3+ years of related experience. In lieu of degree, additional experience will be considered\nCustomer Service Experience: Strong experience in customer service and/or an office environment\nClerical Skills: Experience working in an office environment and performing basic clerical functions\nComputer Skills: Basic computer skills, including email and familiarity with navigating a computer system; experience with CRM systems or advanced Excel functions is a plus\nMS Office Knowledge: Hands-on experience with MS Office, particularly Word and Excel\nCommunication Skills: Good verbal and written communication skills\nProblem-Solving Skills: Experience analyzing and resolving routine issues\nOrganizational Skills: Ability to prioritize and complete multiple tasks concurrently\nAttention to Detail: Strong attention to detail in work tasks\nInterpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across teams\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards\nSedentary work that involves sitting or remaining stationary most of the time\nAbility to conduct tasks on a computer, utilizing a mouse, keyboard and monitor\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.\nEEO Statement\nIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\n$45,000The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.","description_format":"text","description_chars":6411,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-11-12T01:03:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":12,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T02:34:39Z"},"pay":null,"html_url":"https://alion.io/job/cai-cws-support-specialist","json_url":"https://alion.io/job/cai-cws-support-specialist.json","meta":{"generated_at":"2026-11-12T02:34:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5799,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819291},"rest":"https://alion.io/mcp/rest/get_company?id=1819291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcai-cws-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcai-cws-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcai-cws-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cai-cws-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcai-cws-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4123976}},{"tool":"search_jobs","arguments":{"company":"cai.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4123976},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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